Feeds

Bank emails punters asking for their, er, email address

Cahoot users feared headslap move was phish attempt

The Power of One Brief: Top reasons to choose HP BladeSystem

A number of Cahoot customers were left mildly confused this week when they received an email from the bank asking them to confirm their, er, email address.

The missive invited customers to "log in to your personal homepage at cahoot.com and select 'change my details' to check your information is correct".

Apart from the obvious concern that most people would have - that the email was a phishing attempt - it also seems rather futile, as customers who had changed email address would not receive the message and it would be irrelevant to those still using the current address.

Cahoot, which is the internet division of Santander UK, told El Reg that the email aimed to check that people still wanted to use the same address in connection with their account. The bank added that it would have contacted those customers whose email bounced back through some other means.

”A legitimate communication was issued from Cahoot this week asking customers to confirm that their email address was correct. In order to do this, they would have needed to log into their account," a Cahoot spokesperson said in a hastily drafted statement.

"Cahoot, like all other banks, would never send a customer an email asking them to enter, reconfirm or change their security details such as account numbers. We apologise for any confusion this may have caused. It is essential that internet banking customers remain vigilant at all times. Cahoot has robust security measures which it constantly reviews to ensure customers remain protected at all times,” the bank added. ®

The smart choice: opportunity from uncertainty

More from The Register

next story
NSA man: 'Tell me about your Turkish connections'
Spooks ask Dabbsy to suggest a nice hotel with pool
Russia sends SEX-CRAZED GECKOS to SPAAAAACE!
In space... no one can hear you're green...
Carlos: Slim your working week to just three days of toil
'Midas World' vision suggests you retire later, watch more tellie and buy more stuff
Indian techies-in-training face down MAN-EATING LEOPARD - and WIN
Big cat causes big trouble at Mumbai college
Yahoo! Japan! launches! service! for! the! dead!
If you're reading this email, I am no longer alive
Plucky Rockall podule man back on (proper) dry land
Bold, barmy Brit adventurer Nick Hancock escapes North Atlantic islet
Motorist 'thought car had caught fire' as Adele track came on stereo
'FIRE' caption on dashboard prompts dunderheaded hard shoulder halt
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.