Feeds

Virgin Media finally offers network options on SuperHub

For best 5GHz results, get rid of your walls and doors

Choosing a cloud hosting partner with confidence

Virgin Media has finally issued an update for its SuperHub box that allows its customers to configure custom network set-ups with the kit.

The latest firmware upgrade (R30) comes seven months after VM debuted SuperHub, which was immediately hampered by stability issues and slow connections.

Many customers grumbled about the Netgear equipment, which Virgin Media described in February as an "exclusive" and custom-made piece of hardware intended "to provide you with killer performance and wonderful ease of use".

Since then, several firmware updates have been applied to the router/modem combo boxes.

The ISP told The Register last month that a key new feature requested by many customers was delayed while the tech team worked on the various performance problems reported by users.

That included a memory leak cock-up in the 2.4GHz and 5GHz wireless drivers that forced users to repeatedly reboot the SuperHub. Virgin Media claimed the glitch had now been fixed in the latest update.

The company said it had made four channels available under 5GHz.

It warned that "5GHz performance can vary as although it handles interference from other wireless routers better than 2.4GHz, its ability to penetrate walls, doors etc is less."

The company added: "We also recommend you site your SuperHub away from central heating radiators, foil-backed wall board and plasma screen TVs if you're using wireless, as these items have been known to cause issues leading to poor wireless performance."

As of last night, a function to allow punters to run their SuperHub in so-called "modem mode" is finally available, so that users can link it up with other networking hardware – such as a separate router, for example, to handle port filtering.

A Virgin Media spokesman told us that there "will be further updates if issues still persist, as well as additional new features depending on what customers request and what will be possible". ®

Security for virtualized datacentres

More from The Register

next story
TEEN RAMPAGE: Kids in iPhone 6 'Will it bend' YouTube 'prank'
iPhones bent in Norwich? As if the place wasn't weird enough
Consumers agree to give up first-born child for free Wi-Fi – survey
This Herod network's ace – but crap reception in bullrushes
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
New EU digi-commish struggles with concepts of net neutrality
Oettinger all about the infrastructure – but not big on substance
PEAK IPV4? Global IPv6 traffic is growing, DDoS dying, says Akamai
First time the cache network has seen drop in use of 32-bit-wide IP addresses
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.