Feeds

Virgin Media finally offers network options on SuperHub

For best 5GHz results, get rid of your walls and doors

Beginner's guide to SSL certificates

Virgin Media has finally issued an update for its SuperHub box that allows its customers to configure custom network set-ups with the kit.

The latest firmware upgrade (R30) comes seven months after VM debuted SuperHub, which was immediately hampered by stability issues and slow connections.

Many customers grumbled about the Netgear equipment, which Virgin Media described in February as an "exclusive" and custom-made piece of hardware intended "to provide you with killer performance and wonderful ease of use".

Since then, several firmware updates have been applied to the router/modem combo boxes.

The ISP told The Register last month that a key new feature requested by many customers was delayed while the tech team worked on the various performance problems reported by users.

That included a memory leak cock-up in the 2.4GHz and 5GHz wireless drivers that forced users to repeatedly reboot the SuperHub. Virgin Media claimed the glitch had now been fixed in the latest update.

The company said it had made four channels available under 5GHz.

It warned that "5GHz performance can vary as although it handles interference from other wireless routers better than 2.4GHz, its ability to penetrate walls, doors etc is less."

The company added: "We also recommend you site your SuperHub away from central heating radiators, foil-backed wall board and plasma screen TVs if you're using wireless, as these items have been known to cause issues leading to poor wireless performance."

As of last night, a function to allow punters to run their SuperHub in so-called "modem mode" is finally available, so that users can link it up with other networking hardware – such as a separate router, for example, to handle port filtering.

A Virgin Media spokesman told us that there "will be further updates if issues still persist, as well as additional new features depending on what customers request and what will be possible". ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.