Feeds

Virgin Media finally offers network options on SuperHub

For best 5GHz results, get rid of your walls and doors

Intelligent flash storage arrays

Virgin Media has finally issued an update for its SuperHub box that allows its customers to configure custom network set-ups with the kit.

The latest firmware upgrade (R30) comes seven months after VM debuted SuperHub, which was immediately hampered by stability issues and slow connections.

Many customers grumbled about the Netgear equipment, which Virgin Media described in February as an "exclusive" and custom-made piece of hardware intended "to provide you with killer performance and wonderful ease of use".

Since then, several firmware updates have been applied to the router/modem combo boxes.

The ISP told The Register last month that a key new feature requested by many customers was delayed while the tech team worked on the various performance problems reported by users.

That included a memory leak cock-up in the 2.4GHz and 5GHz wireless drivers that forced users to repeatedly reboot the SuperHub. Virgin Media claimed the glitch had now been fixed in the latest update.

The company said it had made four channels available under 5GHz.

It warned that "5GHz performance can vary as although it handles interference from other wireless routers better than 2.4GHz, its ability to penetrate walls, doors etc is less."

The company added: "We also recommend you site your SuperHub away from central heating radiators, foil-backed wall board and plasma screen TVs if you're using wireless, as these items have been known to cause issues leading to poor wireless performance."

As of last night, a function to allow punters to run their SuperHub in so-called "modem mode" is finally available, so that users can link it up with other networking hardware – such as a separate router, for example, to handle port filtering.

A Virgin Media spokesman told us that there "will be further updates if issues still persist, as well as additional new features depending on what customers request and what will be possible". ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.