Feeds

Virgin Media finally offers network options on SuperHub

For best 5GHz results, get rid of your walls and doors

Boost IT visibility and business value

Virgin Media has finally issued an update for its SuperHub box that allows its customers to configure custom network set-ups with the kit.

The latest firmware upgrade (R30) comes seven months after VM debuted SuperHub, which was immediately hampered by stability issues and slow connections.

Many customers grumbled about the Netgear equipment, which Virgin Media described in February as an "exclusive" and custom-made piece of hardware intended "to provide you with killer performance and wonderful ease of use".

Since then, several firmware updates have been applied to the router/modem combo boxes.

The ISP told The Register last month that a key new feature requested by many customers was delayed while the tech team worked on the various performance problems reported by users.

That included a memory leak cock-up in the 2.4GHz and 5GHz wireless drivers that forced users to repeatedly reboot the SuperHub. Virgin Media claimed the glitch had now been fixed in the latest update.

The company said it had made four channels available under 5GHz.

It warned that "5GHz performance can vary as although it handles interference from other wireless routers better than 2.4GHz, its ability to penetrate walls, doors etc is less."

The company added: "We also recommend you site your SuperHub away from central heating radiators, foil-backed wall board and plasma screen TVs if you're using wireless, as these items have been known to cause issues leading to poor wireless performance."

As of last night, a function to allow punters to run their SuperHub in so-called "modem mode" is finally available, so that users can link it up with other networking hardware – such as a separate router, for example, to handle port filtering.

A Virgin Media spokesman told us that there "will be further updates if issues still persist, as well as additional new features depending on what customers request and what will be possible". ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
EE plonks 4G in UK Prime Minister's backyard
OK, his constituency. Brace yourself for EXTRA #selfies
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.