Feeds

Office 365, Hotmail and SkyDrive hit by outage

Microsoft clouds go dark

Maximizing your infrastructure through virtualization

A new month and another outage for Microsoft's Office 365 cloud service. This time it had company as Hotmail and SkyDrive were also downed by the same DNS (Domain Name System) issue.

Luckily for Europe, outages started in the middle of last night when most of us were tucked up in bed – 4am GMT and lasted for around three-and-a-half hours – but users in Asia Pacific and North America were hit in the middle and at the end of their respective days.

On the official Office365 Twitter feed, Microsoft said: "Preliminary root cause suggests a DNS issue, though we're still working hard to restore."

The service was back up and running again several hours ago and Microsoft thanked customers for their patience. This is the second major outage since Office 365 launched in late June as the successor to BPOS.

Microsoft says it has a financially backed SLA for its cloud services and last month gave BPOS customers a 25 per cent credit note on any future invoices following an outage.

Hotmail, Skydrive and other Live properties were also out of service, the Inside Windows Live blog confirmed.

"We are working on propagating the DNS configuration changes and so it will take some time to restore service to everyone. Again we appreciate your patience," the firm said.

In a statement sent to El Reg, Microsoft said DNS issues had caused service degradation for "multiple services", adding "we are conducting a review of the incident". ®

The Power of One eBook: Top reasons to choose HP BladeSystem

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
SHOCK and AWS: The fall of Amazon's deflationary cloud
Just as Jeff Bezos did to books and CDs, Amazon's rivals are now doing to it
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
The triumph of VVOL: Everyone's jumping into bed with VMware
'Bandwagon'? Yes, we're on it and so what, say big dogs
Carbon tax repeal won't see data centre operators cut prices
Rackspace says electricity isn't a major cost, Equinix promises 'no levy'
Disaster Recovery upstart joins DR 'as a service' gang
Quorum joins the aaS crowd with DRaaS offering
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.