Feeds

Office 365, Hotmail and SkyDrive hit by outage

Microsoft clouds go dark

Application security programs and practises

A new month and another outage for Microsoft's Office 365 cloud service. This time it had company as Hotmail and SkyDrive were also downed by the same DNS (Domain Name System) issue.

Luckily for Europe, outages started in the middle of last night when most of us were tucked up in bed – 4am GMT and lasted for around three-and-a-half hours – but users in Asia Pacific and North America were hit in the middle and at the end of their respective days.

On the official Office365 Twitter feed, Microsoft said: "Preliminary root cause suggests a DNS issue, though we're still working hard to restore."

The service was back up and running again several hours ago and Microsoft thanked customers for their patience. This is the second major outage since Office 365 launched in late June as the successor to BPOS.

Microsoft says it has a financially backed SLA for its cloud services and last month gave BPOS customers a 25 per cent credit note on any future invoices following an outage.

Hotmail, Skydrive and other Live properties were also out of service, the Inside Windows Live blog confirmed.

"We are working on propagating the DNS configuration changes and so it will take some time to restore service to everyone. Again we appreciate your patience," the firm said.

In a statement sent to El Reg, Microsoft said DNS issues had caused service degradation for "multiple services", adding "we are conducting a review of the incident". ®

Bridging the IT gap between rising business demands and ageing tools

More from The Register

next story
Attack of the clones: Oracle's latest Red Hat Linux lookalike arrives
Oracle's Linux boss says Larry's Linux isn't just for Oracle apps anymore
THUD! WD plonks down SIX TERABYTE 'consumer NAS' fatboy
Now that's a LOT of porn or pirated movies. Or, you know, other consumer stuff
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.