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Game says sorry for site snafu

Pre-orders vanish, wrong games ship, etc

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Retailer Game has publicly apologised for a foul-up that saw pre-order punters lose order details and, in some cases, even their accounts after the company's website was revamped late last week.

Game's Facebook page is full of moans and groans from irate customers who say they have received games they ordered by then cancelled, and buyers wanting to cancel as-yet-undispatched ordered are finding they are unable to do so.

Others who have ended up with more than one copy of ordered titles. Still more have seen one or more of the titles on their pre-order lists disappear.

Speaking to Reg Hardware, a Game spokeswoman said: “We know that some users logging into the customer area [of the website] cannot see and track some of their orders.

"Game would like to reassure all customers that pre-orders previously placed still exist and will be processed as normal.

"We do appreciate that this is inconvenient for our customers and would like to apologise."

She added that Game's customer services team is working to address each issue individually, and was unable to say when normal service will be resumed. ®

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