Feeds

Game says sorry for site snafu

Pre-orders vanish, wrong games ship, etc

  • alert
  • submit to reddit

Build a business case: developing custom apps

Retailer Game has publicly apologised for a foul-up that saw pre-order punters lose order details and, in some cases, even their accounts after the company's website was revamped late last week.

Game's Facebook page is full of moans and groans from irate customers who say they have received games they ordered by then cancelled, and buyers wanting to cancel as-yet-undispatched ordered are finding they are unable to do so.

Others who have ended up with more than one copy of ordered titles. Still more have seen one or more of the titles on their pre-order lists disappear.

Speaking to Reg Hardware, a Game spokeswoman said: “We know that some users logging into the customer area [of the website] cannot see and track some of their orders.

"Game would like to reassure all customers that pre-orders previously placed still exist and will be processed as normal.

"We do appreciate that this is inconvenient for our customers and would like to apologise."

She added that Game's customer services team is working to address each issue individually, and was unable to say when normal service will be resumed. ®

Build a business case: developing custom apps

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
The agony and ecstasy of SteamOS: WHERE ARE MY GAMES?
And yes it does need a fat HDD (or SSD, it's cool with either)
Apple takes blade to 13-inch MacBook Pro with Retina display
Shaves price, not screen on mid-2014 model
iPhone 6 flip tip slips in Aussie's clip: Apple's 'reversible USB' leaks
New plug not compatible with official Type-C, according to fresh rumors
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
TV transport tech, part 1: From server to sofa at the touch of a button
You won't believe how much goes into today's telly tech
Apple analyst: fruity firm set to shift 75 million iPhones
We'll have some of whatever he's having please
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.