Game says sorry for site snafu
Pre-orders vanish, wrong games ship, etc
Retailer Game has publicly apologised for a foul-up that saw pre-order punters lose order details and, in some cases, even their accounts after the company's website was revamped late last week.
Game's Facebook page is full of moans and groans from irate customers who say they have received games they ordered by then cancelled, and buyers wanting to cancel as-yet-undispatched ordered are finding they are unable to do so.
Others who have ended up with more than one copy of ordered titles. Still more have seen one or more of the titles on their pre-order lists disappear.
Speaking to Reg Hardware, a Game spokeswoman said: “We know that some users logging into the customer area [of the website] cannot see and track some of their orders.
"Game would like to reassure all customers that pre-orders previously placed still exist and will be processed as normal.
"We do appreciate that this is inconvenient for our customers and would like to apologise."
She added that Game's customer services team is working to address each issue individually, and was unable to say when normal service will be resumed. ®
Game was great until 2 weeks ago
Almost always cheaper than Steam, usually the same as Amazon and other shops
Pre-Order exclusives without additional cost (alongside the overpriced "Collector's Editions").
1st Class Delivery posted to arrive on launch day or before.
Most times I want the physical product which of course they sold.
Loyalty scheme (I think it was about a 4% return where most schemes are 1%).
Did not cause me to get a series of warning letters from my ISP after the Steam Sale caused me to breach my download limit 2 months running :)
Then over 2 weeks ago the site went down and has been down since with the odd brief popup.
My account is locked and raised 4 tickets asking for an unlock (no response) and their phone line is "We are down for maintenance".
I worry that with all the business they mus have lost during this period they will go bankrupt...
I gave up on my latest orders and bought from ShopTo instead, but I hope Game returns.
Steam is ok most of the time
I tend to use Steam for most of my game purchases but I have seen a few times where Game have had a cheaper price for a boxed version and / or download version. If it's a difference of a few £ I would likely go with Steam but a few of the times I've gone with Game it's been about £5 - 10.
I have had them "lose" credit card details and silently fail to follow through with pre-orders a couple of times. I have also had them ship things out via couriers who dropped "sorry you were out" cards without delivering, who didn't offer specific redelivery dates, and told me I was not "allowed" to collect from the depot (Lynx, rot in hell).
Their online operation is even purer fail than their meatspace effort.
Most of my gaming therefore happens via Steam these days, which is cheaper, faster, less stressful- despite Game trying to bully and threaten publishers into "exclusives" blocking steam realase for ages, ultimately harming sales (Brink, anyone?).
So yeah, screw Game.
You know, the service that Game has allegedly tried to shit all over...
That way, you don't have to use Game and its crap service and crap choice.
That is, if you're not a funny little console bunny
Good luck on the refunds!
The reason for the mess was the revamped site was down for over a week thanks to a botched migration from their old platform to a new Websphere implementation. I hope the agency concerned is getting their SLA fed to them anally. On fire.