Feeds

Finding the black-spots in service delivery

And what to do when you clock them

  • alert
  • submit to reddit

On Demand Earlier this month we ran live Regcast called ‘Watermelon metrics...'’. Reg broadcast editor Tim Phillips was joined by Freeform Dynamics analyst Andy Buss and CA Technologies' Patrick Ancipink.

Show Notes

IT nowadays is so complex that even the best systems, operated by the best people in the game, can have black-spots when you bring them together to deliver a service to your customers.

The event’s expert panel explored how to spot, diagnose and fix these service black-spots and relieve you of your watermelon metrics problems. They discussed:

  • The drivers of service delivery.
  • The tools and techniques you can employ to get and maintain smooth productivity.
  • Top 5 server challenges.
  • The new reality of the application landscape.
  • How cloud changes the nature of direct control .

This broadcast reveals Reg readers' personal experiences and gripes with staying on top of the IT service delivey evolution as well.Younow watch the event at your own leisure here.

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?