Feeds

Finding the black-spots in service delivery

And what to do when you clock them

  • alert
  • submit to reddit

On Demand Earlier this month we ran live Regcast called ‘Watermelon metrics...'’. Reg broadcast editor Tim Phillips was joined by Freeform Dynamics analyst Andy Buss and CA Technologies' Patrick Ancipink.

Show Notes

IT nowadays is so complex that even the best systems, operated by the best people in the game, can have black-spots when you bring them together to deliver a service to your customers.

The event’s expert panel explored how to spot, diagnose and fix these service black-spots and relieve you of your watermelon metrics problems. They discussed:

  • The drivers of service delivery.
  • The tools and techniques you can employ to get and maintain smooth productivity.
  • Top 5 server challenges.
  • The new reality of the application landscape.
  • How cloud changes the nature of direct control .

This broadcast reveals Reg readers' personal experiences and gripes with staying on top of the IT service delivey evolution as well.Younow watch the event at your own leisure here.

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.