Feeds

MySociety marshals griping commuters to fix UK transport

'We'd have done climate change, but even Obama can't sort that'

Top three mobile application threats

Commuters who like to complain have a new outlet with the launch of FixMyTransport.com, a website that gets your grievance to the right person.

The new site, from charitable democracy project MySociety.org, allows the transport-weary masses to report broken ticket machines, locked gates or stations without stair-free access to the person responsible.

Volunteers gathered reams of operator email addresses where commuters can forward their moans. The service is available across Great Britain and includes "300,000 stops and routes for train, tube, tram, bus, coach and ferry", MySociety said.

Sister site FixMyStreet gets around 50 per cent of its reported problems sorted out, MySociety director Tom Steinberg told The Reg, with around 1,000 complaints coming in each week.

Asked why transport was the next bugbear for MySociety, Steinberg said, "It's got two qualities: one is that it's a very common issue to complain about, but the other is that transport problems on a small scale can generally get resolved by small groups of people – whereas something like climate change, well, not even Barack Obama can solve that on his own."

As well as being a facility for a good old whine, MySociety also hopes the site will give folks who are not usually terribly active in politics their first taste of social activism. FixMyTransport will not only post commuters' criticism publicly, but will also post any correspondence from the operator as well as comments from other users, so your strongly worded letter could become a full-on campaign for change. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Spanish village called 'Kill the Jews' mulls rebranding exercise
Not exactly attractive to the Israeli tourist demographic
Oz bank in comedy Heartbleed blog FAIL
Bank: 'We are now safely patched.' Customers: 'You were using OpenSSL?'
Happy 40th Playmobil: Reg looks back at small, rude world of our favourite tiny toys
Little men straddle LOHAN, attend tiny G20 Summit... ah, sweet memories...
Forget the beach 'n' boardwalk, check out the Santa Cruz STEVE JOBS FOUNTAIN
Reg reader snaps shot of touching tribute to Apple icon
Lego is the TOOL OF SATAN, thunders Polish priest
New minifigs like Monster Fighters are turning kids to the dark side
Dark SITH LORD 'Darth Vader' joins battle to rule, er, Ukraine
Only I can 'make an empire out of a republic' intones presidential candidate
Chinese company counters pollution by importing fresh air
Citizens line up for bags of that sweet, sweet mountain air
Google asks April Fools: Want a job? Be our 'Pokemon Master'
Mountain View is prankin' like it's 1999...
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.