Feeds

Google closes Android developer complaint forums

Silent support costs more, but it's less embarrassing

Top 5 reasons to deploy VMware with Tegile

Google is shutting down the Marketplace forums which have, until now, required Android developers to resolve their problems in public and without much in the way of official support.

Developers who have questions about the Android Marketplace are now being asked to submit those questions directly to Google – hopefully soliciting a decent reply rather than the stony silence which has greeted the various problems aired on the public forums which are being shut down.

Typical of those was the missing payments: developers weren't receiving money owed on web sales, and ranted and raved on the public forum, which was the only platform for complaint available to them. That issue has now been resolved, and everyone has been paid the money owed to them, but not before the problem had been very publicly dissected and discussed.

Which may be one of the reasons behind Google's decision to start talking to developers directly:

"We feel that one-on-one support is best for the types of threads that have historically been posted to this forum by app developers," says the company's posting, which also explaining that ongoing issues will remain open until solved, but new problems should be raised directly with Google.

One might view this as Google trying to avoid embarrassingly public discussions of Marketplace problems, but it is equally likely that the time when problems could be resolved by one's peers has passed. When the Android Marketplace was launched, lots of people needed help understanding how it worked and how to use it, and peers could often provide that support. These days the basics are widely understood so the remaining problems are more likely to require Google's intervention.

That optimistic conclusion can only be borne out if Google does respond to direct questions rapidly and usefully. The utility of Google's responses won't be public any more, but we'll keep talking to developers and be sure to let you know how the situation evolves. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Google+ goes TITSUP. But WHO knew? How long? Anyone ... Hello ...
Wobbly Gmail, Contacts, Calendar on the other hand ...
Preview redux: Microsoft ships new Windows 10 build with 7,000 changes
Latest bleeding-edge bits borrow Action Center from Windows Phone
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
Google opens Inbox – email for people too thick to handle email
Print this article out and give it to someone tech-y if you get stuck
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Redmond top man Satya Nadella: 'Microsoft LOVES Linux'
Open-source 'love' fairly runneth over at cloud event
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.