Feeds

Google closes Android developer complaint forums

Silent support costs more, but it's less embarrassing

Beginner's guide to SSL certificates

Google is shutting down the Marketplace forums which have, until now, required Android developers to resolve their problems in public and without much in the way of official support.

Developers who have questions about the Android Marketplace are now being asked to submit those questions directly to Google – hopefully soliciting a decent reply rather than the stony silence which has greeted the various problems aired on the public forums which are being shut down.

Typical of those was the missing payments: developers weren't receiving money owed on web sales, and ranted and raved on the public forum, which was the only platform for complaint available to them. That issue has now been resolved, and everyone has been paid the money owed to them, but not before the problem had been very publicly dissected and discussed.

Which may be one of the reasons behind Google's decision to start talking to developers directly:

"We feel that one-on-one support is best for the types of threads that have historically been posted to this forum by app developers," says the company's posting, which also explaining that ongoing issues will remain open until solved, but new problems should be raised directly with Google.

One might view this as Google trying to avoid embarrassingly public discussions of Marketplace problems, but it is equally likely that the time when problems could be resolved by one's peers has passed. When the Android Marketplace was launched, lots of people needed help understanding how it worked and how to use it, and peers could often provide that support. These days the basics are widely understood so the remaining problems are more likely to require Google's intervention.

That optimistic conclusion can only be borne out if Google does respond to direct questions rapidly and usefully. The utility of Google's responses won't be public any more, but we'll keep talking to developers and be sure to let you know how the situation evolves. ®

Beginner's guide to SSL certificates

More from The Register

next story
That dreaded syncing feeling: Will Microsoft EVER fix OneDrive?
Microsoft's long history of broken Windows sync
Mozilla, EFF, Cisco back free-as-in-FREE-BEER SSL cert authority
Let’s Encrypt to give HTTPS-everywhere a boost in 2015
SLURP! Flick your TONGUE around our LOLLIPOP – Google
Android 5 is coming – IF you're lucky enough to have the right gadget
Nokia's N1 fondleslab's HIDDEN BRILLIANCE: The 'Z Launcher'
Sugarcoating Android's Lollipop makes tab easier to swallow
Bug fixes! Get your APPLE BUG FIXES! iOS and OS X updates right here!
Yosemite fixes Wi-Fi hiccup, older iOS devices get performance boost
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Meet Windows 10's new UI for OneDrive – also known as File Explorer
New preview build continues Redmond's retreat to the desktop
Microsoft: Your Linux Docker containers are now OURS to command
New tool lets admins wrangle Linux apps from Windows
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Simplify SSL certificate management across the enterprise
Simple steps to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.