Feeds

Google closes Android developer complaint forums

Silent support costs more, but it's less embarrassing

Choosing a cloud hosting partner with confidence

Google is shutting down the Marketplace forums which have, until now, required Android developers to resolve their problems in public and without much in the way of official support.

Developers who have questions about the Android Marketplace are now being asked to submit those questions directly to Google – hopefully soliciting a decent reply rather than the stony silence which has greeted the various problems aired on the public forums which are being shut down.

Typical of those was the missing payments: developers weren't receiving money owed on web sales, and ranted and raved on the public forum, which was the only platform for complaint available to them. That issue has now been resolved, and everyone has been paid the money owed to them, but not before the problem had been very publicly dissected and discussed.

Which may be one of the reasons behind Google's decision to start talking to developers directly:

"We feel that one-on-one support is best for the types of threads that have historically been posted to this forum by app developers," says the company's posting, which also explaining that ongoing issues will remain open until solved, but new problems should be raised directly with Google.

One might view this as Google trying to avoid embarrassingly public discussions of Marketplace problems, but it is equally likely that the time when problems could be resolved by one's peers has passed. When the Android Marketplace was launched, lots of people needed help understanding how it worked and how to use it, and peers could often provide that support. These days the basics are widely understood so the remaining problems are more likely to require Google's intervention.

That optimistic conclusion can only be borne out if Google does respond to direct questions rapidly and usefully. The utility of Google's responses won't be public any more, but we'll keep talking to developers and be sure to let you know how the situation evolves. ®

Internet Security Threat Report 2014

More from The Register

next story
PEAK APPLE: iOS 8 is least popular Cupertino mobile OS in all of HUMAN HISTORY
'Nerd release' finally staggers past 50 per cent adoption
Microsoft to bake Skype into IE, without plugins
Redmond thinks the Object Real-Time Communications API for WebRTC is ready to roll
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
Mozilla: Spidermonkey ATE Apple's JavaScriptCore, THRASHED Google V8
Moz man claims the win on rivals' own benchmarks
Yes, Virginia, there IS a W3C HTML5 standard – as of now, that is
You asked for it! You begged for it! Then you gave up! And now it's HERE!
FTDI yanks chip-bricking driver from Windows Update, vows to fight on
Next driver to battle fake chips with 'non-invasive' methods
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Ubuntu 14.10 tries pulling a Steve Ballmer on cloudy offerings
Oi, Windows, centOS and openSUSE – behave, we're all friends here
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Simplify SSL certificate management across the enterprise
Simple steps to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates.