Feeds

Google closes Android developer complaint forums

Silent support costs more, but it's less embarrassing

Reducing security risks from open source software

Google is shutting down the Marketplace forums which have, until now, required Android developers to resolve their problems in public and without much in the way of official support.

Developers who have questions about the Android Marketplace are now being asked to submit those questions directly to Google – hopefully soliciting a decent reply rather than the stony silence which has greeted the various problems aired on the public forums which are being shut down.

Typical of those was the missing payments: developers weren't receiving money owed on web sales, and ranted and raved on the public forum, which was the only platform for complaint available to them. That issue has now been resolved, and everyone has been paid the money owed to them, but not before the problem had been very publicly dissected and discussed.

Which may be one of the reasons behind Google's decision to start talking to developers directly:

"We feel that one-on-one support is best for the types of threads that have historically been posted to this forum by app developers," says the company's posting, which also explaining that ongoing issues will remain open until solved, but new problems should be raised directly with Google.

One might view this as Google trying to avoid embarrassingly public discussions of Marketplace problems, but it is equally likely that the time when problems could be resolved by one's peers has passed. When the Android Marketplace was launched, lots of people needed help understanding how it worked and how to use it, and peers could often provide that support. These days the basics are widely understood so the remaining problems are more likely to require Google's intervention.

That optimistic conclusion can only be borne out if Google does respond to direct questions rapidly and usefully. The utility of Google's responses won't be public any more, but we'll keep talking to developers and be sure to let you know how the situation evolves. ®

The Power of One eBook: Top reasons to choose HP BladeSystem

More from The Register

next story
NO MORE ALL CAPS and other pleasures of Visual Studio 14
Unpicking a packed preview that breaks down ASP.NET
Captain Kirk sets phaser to SLAUGHTER after trying new Facebook app
William Shatner less-than-impressed by Zuck's celebrity-only app
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Mozilla fixes CRITICAL security holes in Firefox, urges v31 upgrade
Misc memory hazards 'could be exploited' - and guess what, one's a Javascript vuln
Put down that Oracle database patch: It could cost $23,000 per CPU
On-by-default INMEMORY tech a boon for developers ... as long as they can afford it
Google shows off new Chrome OS look
Athena springs full-grown from Chromium project's head
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.