Finding the black-spots in service delivery
And what to do when you clock them
Posted in Service Assurance, 8th August 2011 15:13 GMT
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Today at 17:00BST/ 9:00PDT Reg Editor Tim Phillips is hosting a live event with Freeform Dynamics’ analyst Andy (ding ding) Buss and CA Technologies’ Patrick Ancipink. Together they'll try and help you spot, diagnose and fix the service black-spots in your business.
IT nowadays is so complex that even the best systems, operated by the best people in the game, can have black-spots when you bring them together to deliver a service to your customers. You've no doubt experienced the problem. You're sitting in IT looking at your systems management dashboard admiring the green lights, whilst the phones are ringing and the directors are on your case because the services aren't meeting expectation.
It’s a watermelon metrics problem, all green on the outside, but deep red when you peek inside. You’ve got to sort it out because, naturally, your users just expect your services to work, regardless of how complex and interdependent the back end apps, servers, networking and storage are.
The panel will be discussing the drivers of service delivery and exploring some of the tools and techniques you can employ to get and keep them running smoothly. If you're coming, bring your questions. You can register right here.
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