Feeds

Finding the black-spots in service delivery

And what to do when you clock them

  • alert
  • submit to reddit

The essential guide to IT transformation

Regcast IT nowadays is so complex that even the best systems, operated by the best people in the game, can have black-spots when you bring them together to deliver a service to your customers. You've no doubt experienced the problem. You're sitting in IT looking at your systems management dashboard admiring the green lights, whilst the phones are ringing and the directors are on your case because the services aren't meeting expectation.

It’s a watermelon metrics problem, all green on the outside, but deep red when you peek inside. You’ve got to sort it out because, naturally, your users just expect your services to work, regardless of how complex and interdependent the back end apps, servers, networking and storage are.

On August 8th at 17:00BST/ 9:00PDT Reg Editor Tim Phillips is hosting a live event with Freeform Dynamics’ analyst Andy (ding ding) Buss and CA Technologies’ Patrick Ancipink. Together they'll try and help you spot, diagnose and fix these service black-spots and relieve you of your watermelon metrics problems. We’re rather cunningly calling the event: ‘Watermelon Metrics.’

They’ll be discussing the drivers of service delivery and exploring some of the tools and techniques you can employ to get and keep them running smoothly.

We get a lot of Reg readers coming along to these events and if you bring your own ideas, questions and challenges, you should get a lot out of it. Try it, we might just surprise you. You can register right here.

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
BBC: We're going to slip CODING into kids' TV
Pureed-carrot-in-ice cream C++ surprise
Twitter: La la la, we have not heard of any NUDE JLaw, Upton SELFIES
If there are any on our site it is not our fault as we are not a PUBLISHER
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.