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Finding the black-spots in service delivery

And what to do when you clock them

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Providing a secure and efficient Helpdesk

Regcast IT nowadays is so complex that even the best systems, operated by the best people in the game, can have black-spots when you bring them together to deliver a service to your customers. You've no doubt experienced the problem. You're sitting in IT looking at your systems management dashboard admiring the green lights, whilst the phones are ringing and the directors are on your case because the services aren't meeting expectation.

It’s a watermelon metrics problem, all green on the outside, but deep red when you peek inside. You’ve got to sort it out because, naturally, your users just expect your services to work, regardless of how complex and interdependent the back end apps, servers, networking and storage are.

On August 8th at 17:00BST/ 9:00PDT Reg Editor Tim Phillips is hosting a live event with Freeform Dynamics’ analyst Andy (ding ding) Buss and CA Technologies’ Patrick Ancipink. Together they'll try and help you spot, diagnose and fix these service black-spots and relieve you of your watermelon metrics problems. We’re rather cunningly calling the event: ‘Watermelon Metrics.’

They’ll be discussing the drivers of service delivery and exploring some of the tools and techniques you can employ to get and keep them running smoothly.

We get a lot of Reg readers coming along to these events and if you bring your own ideas, questions and challenges, you should get a lot out of it. Try it, we might just surprise you. You can register right here.

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