Feeds

Rogue character space tripped Scottish exam results

AQL caught out by Excel trying to be clever

Choosing a cloud hosting partner with confidence

A rogue space in the date field caused almost 30,000 Scottish students to get their exam results a day early, as Excel versions clashed and human checking fell down.

The texts telling students their Higher results (the Scottish equivalent of A-Levels) were supposed to go out Thursday morning, having been preloaded onto the automated systems at text-specialist AQL, as a CSV export of an Excel spreadsheet. The problem was a space which somehow got appended to the dates, causing Excel to export it as a text field, in quotes, which got rejected by the automated system which then substituted the default setting: the current date.

None of this is good. AQL, who've been doing this kind of thing for more than a decade and should know better, is suitably embarrassed and assures us it won't happen again.

The vast majority of AQL's clients, which number more than 30,000, manage their requirements through a direct interface with AQL's Web Services back end. From there, they can send messages and manage campaigns without human interaction or the possibility of incompatibilities.

But the annual sending of exam results, which AQL does as a freebie, doesn't really need a direct interface, so each year the company sends the Scottish Qualifications Authority a template spreadsheet to be populated and returned. This year that spreadsheet came back as an "xlsx" rather than an "xls", but (more importantly) it also came back with a space appended to every date field, causing Excel to assume it was text instead.

So Excel dropped quotation marks round the field when exporting it, which caused the import to disregard the field and replace it with a default date – today (that day) – so the messages were instantly sent out.

Fortunately the damage was minimal. Students got their results slightly early but as the clearing system wasn't operational they couldn't do much with the information other than celebrate/drown their sorrows 24 hours earlier than they might have done.

AQL tells us the import software has already been fixed, so the combination of events can't reoccur. They'll be checking all their processes to find out why the last-stage human read-through didn't pick up the error, and see where else their old systems might need updating.

It's easy to say it shouldn't have happened, but as our own Verity Stob explained last week the rusting of software applications is inevitable as assumptions made during development become invalid. We'd like to think our own applications would flag such an apparently obvious corruption of the imported data, but there's nothing like watching someone else get it wrong to focus the mind and make sure its not us the next time around. ®

Internet Security Threat Report 2014

More from The Register

next story
Preview redux: Microsoft ships new Windows 10 build with 7,000 changes
Latest bleeding-edge bits borrow Action Center from Windows Phone
Google opens Inbox – email for people too thick to handle email
Print this article out and give it to someone tech-y if you get stuck
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Entity Framework goes 'code first' as Microsoft pulls visual design tool
Visual Studio database diagramming's out the window
Google+ goes TITSUP. But WHO knew? How long? Anyone ... Hello ...
Wobbly Gmail, Contacts, Calendar on the other hand ...
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Redmond top man Satya Nadella: 'Microsoft LOVES Linux'
Open-source 'love' fairly runneth over at cloud event
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.