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Do you keep your job when your IT is in the cloud?

Very probably yes

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Providing a secure and efficient Helpdesk

Video Imagine for a moment that your IT department uses cloud services for storage. And apps. And security. And development. So what do you do now?

Heartbroken as you will be to never have to patch another server, what's the future for in-house IT delivery? We've been here before, with outsourcing, and the results weren't pretty in many IT departments.

Simon May, one of Microsoft's cloud evangelists, has been blogging about the new (and not so new) IT jobs that a cloud-using IT shop will need, and the retraining you will need to get one of those roles. He also has some surprising opinions of the future of help desk and frontline support, which he shares with the Reg's Tim Phillips.

You can watch the interview below.

Security for virtualized datacentres

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.