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Improving service monitoring with Watermelon metrics

When green really means red

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Providing a secure and efficient Helpdesk

Broadcast Are you measuring your IT services using watermelon metrics? They are green on the outside, but red on the inside.

When your monitoring dashboard is a sea of green, but the phones are ringing and the directors are on your back, you have a watermelon problem. Your users just expect your services to work, regardless of how complex and interdependent the back end apps, servers, networking and storage are.

More accurate monitoring of the components of your service won't fix your watermelon problem, but smarter monitoring systems will ensure that the metrics you measure are the ones that your users experience.

On August 8th at 17:00 BST / 9:00PDT join us for a live event, where CA Technologies’ Patrick Ancipink and Freeform Dynamics’ analyst Andy ding ding Buss will show you how to spot, diagnose and fix your watermelon metrics, before your users fix you. Hosted by ElReg’s Tim Phillips their discussions will include a look at:

  • The increasing reliance of the business on IT.
  • The changing nature of workloads.
  • How complex systems hinder effective end-to-end service management server challenges.
  • Policy and integration.
  • The new reality of the application landscape.

We want to hear all about your own watermelon issues during this live webcast, so join in the conversation with the event’s on-going Q&A.

This Regcast is free and available here along with our on-demand offering if you are unable to make the live show.

Providing a secure and efficient Helpdesk

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