Feeds

Ofcom posts broadband, mobile punter satisfaction scores

'Are you happy with your wash?'

5 things you didn’t know about cloud backup

Orange has topped Ofcom's latest broadband customer satisfaction poll, though it remains some way behind the lead in the regulator's equivalent survey of mobile networks.

Ofcom annually samples punters to see whether they're satisified, dissatisfied, or don't care one way t'other with the service provided by their service provider.

On the broadband side, Orange satisfied 76 per cent of those surveyed - a "nationally respresentative" selection of 3000 punters, questioned in February about their broadband and mobile usage experiences over the previous three months - with only 13 per cent adopting a neutral stance and 11 per cent not happy.

Here are the top five:

Ofcom broadband survey results

Source: Ofcom

You'll note that Orange's rivals all showed much higher levels of dissatisfaction - always a more interesting and important tally than the number of pleased punters and fence-sitters there are.

"Connection speeds remain the biggest issue for broadband customers, followed by changing package and, increasingly, higher-than-expected bills," said Ofcom.

T-Mobile topped the mobile providers poll, again thanks to a very low level of dissatisfaction. Orange here came fourth in the least-dissatisfied tally, behind T-Mobile, O2 and Three.

Ofcom mobile survey results

Source: Ofcom

Three would have done better had it inspired more of its surprisingly high neutral customer base to feel pleased with their provider.

"Satisfaction with mobile providers’ customer service is higher than average - 69 per cent," noted the comms watchdog. "Consumers tend to contact their mobile provider to discuss changes to package or service, billing issues and to a lesser extent fault/repair issues." ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.