Feeds

Vodafone to correct billing error

Other ports? What other ports?

Choosing a cloud hosting partner with confidence

Vodafone’s woes in Australia continue, with the mobile carrier notifying customers that it will be implementing a “correction” to its billing system.

While users won’t get stung with retrospective charges, the change will see more usage counted against customers’ data caps. The changes apply to P2P apps, VoIP traffic, and “services that require a personal login” like Hotmail and Internet banking.

As one wag put it on Twitter, Vodafone has apparently discovered that its mobile broadband customers sometimes use traffic that traverses ports other than Port 80.

The carrier has warned customers that they may find their bills going up. “Based on your recent data usage, we believe that you may be affected by a higher than usual bill once this correction takes place”.

The new billing system will come into force on July 8.

Vodafone Australia has been plagued by a series of publicity disasters, with users tagging the carrier “Vodafail” for poor network performance, partners allegedly exposing customers’ personal information on store-front computers, and a class action lawsuit resulting from unlimited plans that turned out to generate more traffic than its network could handle.

As a result, the carrier has had to commit investment into new and upgraded base stations, at a time when its share of the Australian market has remained flat – and while it has been dealing with the management and operational challenges arising out of its merger with Hutchison Australia. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
MOST iPhone strokers SPURN iOS 8: iOS 7 'un-updatening' in 5...4...
Guess they don't like our battery-draining update?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.