Feeds

OCZ Vertex bashes users with Blue Screen of Death

Ain't no thing

7 Elements of Radically Simple OS Migration

OCZ forum users are up in arms about their high-performance Vertex 3 flash drives causing Windows PCs to go into a blue-screen-of-death (BSOD) state, and further angered by OCZ's unconcerned response.

Poster GymRatZ told us: "I spent about 3 days attempting to get it recognised by Windows (7) 64 for install. Eventually after trying every random combination of BIOS settings the disk sucked up a windows install. Then within a few hours it started freezing and B.S.O.D ing.

"OCZ denied [there was] a problem and the drive was RMA'd. A week later the replacement came in from Taiwan and the same thing happened. Firmware was updated from 2.02 to 2.06 and after another day I managed to get a Windows image (taken before SSD was installed) installed."

"Great… but no, BSOD; every 5 minutes or less."

He said OCZ failed to acknowledge there were problems, but a look at their forum told a different story: "Like a great many others I followed the forum and their tales of woe and finally had to register and post with my own experiences as OCZ were still saying it was a tiny majority of users reporting problems."

OCZ admits there is a problem:

OCZ is aware of firmware issues that have been reported in the field that are potentially causing bluescreens on all SF2000-based drives, this issue affects a very small percentage of Vertex 3 and Agility 3 SSDs, and currently less than 1 per cent of all our customers are affected. ...

OCZ is working diligently with our customers and SandForce to quickly resolve the outstanding firmware issues and we will be releasing a firmware update that addresses the bluescreen issue as soon as it becomes available. In the meantime we encourage any customers that are experiencing any bluescreen issues to contact our customer service team for immediate support.

On 21 June the company issued "a firmware patch with SATA timing optimisations that we believe will address the issue. Currently, this new firmware is only recommended for customers that have observed the BSOD issue.

"This firmware version slightly affects sequential write performance as adjustments were made in the timings. OCZ anticipates future optimisations to the base code to minimise any performance delta associated with this temporary workaround."

GymRatZ highlighted the point that non-functioning firmware doesn't apparently affect OCZ's Mean Time Before Failure (MTBF) rating, saying: "The other thing that bugs me is none of the RMA's count as faulty units if OCZ says no problem [has been] found, and it seems non-functioning firmware… allows for completely inaccurate MTBF figures to be quoted."

We've asked OCZ about this and GymRatZ has been asked if the latest firmware patch fixes his problem. ®

Best practices for enterprise data

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
VMware builds product executables on 50 Mac Minis
And goes to the Genius Bar for support
Multipath TCP speeds up the internet so much that security breaks
Black Hat research says proposed protocol will bork network probes, flummox firewalls
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Microsoft's Euro cloud darkens: US FEDS can dig into foreign servers
They're not emails, they're business records, says court
Microsoft says 'weird things' can happen during Windows Server 2003 migrations
Fix coming for bug that makes Kerberos croak when you run two domain controllers
Cisco says network virtualisation won't pay off everywhere
Another sign of strain in the Borg/VMware relationship?
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?