Feeds

Mobile providers less trustworthy than bankers, say punters

And another thing...

Secure remote control for conventional and virtual desktops

New research shows that when it comes to establishing trust and customer satisfaction, the mobile industry is judged less favourably than both the banking and insurance industries. Could it be any worse?

The study, conducted by ECSP Europe Business School in partnership with Pitney Bowes Business Insight, asked a thousand customers from the UK and a thousand more in the US how satisfied they were with their mobile providers.

It was a predictably negative response, with just 40 per cent of customers able to trust their provider's communications. Only 31 per cent felt sharing problems with a service provider would generate a caring response, and a mere 24 per cent thought their operator does a good job at interaction.

After damning stats like that, the fact that 42 per cent were satisfied with their overall treatment seems an acceptable figure.

Dom Joly

"What do you mean you won't give me a new handset?"

Are we genuinely struck with sub-standard treatment, or do we have an affinity with dissatisfaction and complaint?

Perhaps we have unacceptable standards and ignore the fact these companies deal with such a high number of customers, a large proportion will almost certainly be hit with problems somewhere down the line. Then again, how our operators deal with such problems could be the bigger issue.

Do you trust your mobile provider? The fact I know that's a silly question speaks volumes. ®

Providing a secure and efficient Helpdesk

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.