Feeds

Mobile providers less trustworthy than bankers, say punters

And another thing...

Top 5 reasons to deploy VMware with Tegile

New research shows that when it comes to establishing trust and customer satisfaction, the mobile industry is judged less favourably than both the banking and insurance industries. Could it be any worse?

The study, conducted by ECSP Europe Business School in partnership with Pitney Bowes Business Insight, asked a thousand customers from the UK and a thousand more in the US how satisfied they were with their mobile providers.

It was a predictably negative response, with just 40 per cent of customers able to trust their provider's communications. Only 31 per cent felt sharing problems with a service provider would generate a caring response, and a mere 24 per cent thought their operator does a good job at interaction.

After damning stats like that, the fact that 42 per cent were satisfied with their overall treatment seems an acceptable figure.

Dom Joly

"What do you mean you won't give me a new handset?"

Are we genuinely struck with sub-standard treatment, or do we have an affinity with dissatisfaction and complaint?

Perhaps we have unacceptable standards and ignore the fact these companies deal with such a high number of customers, a large proportion will almost certainly be hit with problems somewhere down the line. Then again, how our operators deal with such problems could be the bigger issue.

Do you trust your mobile provider? The fact I know that's a silly question speaks volumes. ®

Top 5 reasons to deploy VMware with Tegile

Whitepapers

Seattle children’s accelerates Citrix login times by 500% with cross-tier insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. See how they used ExtraHop to accelerate launch times.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.