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Combat fraud and increase customer satisfaction

Reader poll "Do more with less" springs to mind when describing the conflicting demands placed on IT: new devices, more services with better performance, not to mention making it all nice and secure too. And, oh, we want all that at a lower price please.

Trying to shoehorn this into existing ways of working is likely to end in tears. So what can we do to work smarter and not harder?

Whether it's automating management processes, consolidating servers or responding quickly to business requests for better performance or new services, the aim is getting things working slickly together so they perform more like an orchestra rather than a troupe of buskers. It sounds simple enough, yet this has remained a persistent challenge for IT operations over the years.

We are interested to see how things are changing, so take a look at our latest reader poll and tell it like it is.

Thanks.

Combat fraud and increase customer satisfaction

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