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Neal's Yard Remedies its supply chain

With IT department of one

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Neal's Yard jars and spray in field

Neal's Yard is famous for its natural remedies sold in distinctive blue bottles.

But how do the perishable and rare ingredients get to the factory, and how do the products of this £20m business get to market?

Neal's Yard has both a sophisticated supply and distribution chain - and an IT department of one to run it.

In this case study Tim Phillips visits Dorset to find out how IT director Jason Cook stays in control, and discovers the man he blames if something goes wrong. ®

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