Feeds

Metro Bank in schoolboy email error snafu

bcc fail for stripling bank

Reducing security risks from open source software

Metro Bank, the newly established UK retail bank, has irked its customers with a schoolboy email error.

The latest marketing missive from the bank was sent using all the email addresses in to To: field instead of using the bcc (blind carbon copy) field. In the process, the bank disclosed the email addresses of around 1,200 customers to each other. The email, sent on Friday, told customers their monthly bank statement for May was ready as well as mentioning what one customer described as a "back-slapping" commentary about improvements Metro Bank is making to its internet banking service.

The next email was a fruitless "recall" request, followed shortly afterwards by an apology email from the bank's managing director, Paul Marriott-Clarke (extract below).

We are aware that we have made a small internal administrative error leading to us sending a generic email to a small number of customers who can see the email addresses of the other individuals included on the email.

Rest assured there is no need for any concern as no other information was sent. We have changed our processes so that this does not happen again.

Please accept our sincere apologies for our error.

Several Reg readers wrote to inform us about the snafu. The mess-up is hardly a big deal and it seems very unlikely that any harm (extra spam and phishing emails) will result. Nonetheless customers of the bank have every right to hold it to a higher standard of internet security awareness because they are entrusting the newly established bank with their money. In that respect they have been let down. Some feel that the apology does not go far enough and that some offer of compensation or, at the very least, advice against been wary against subsequent phishing emails might be in order.

"I remember Domino's Pizza did something similar about 10 years back - everyone got £50 of vouchers and a humble apology," said Reg reader Adam, who was the first to warn us about the story. "My bank do it, and they pretend its not a big deal. How times have changed."

Metro Bank opened last year as Britain's first new High Street bank in over 100 years. It has four branches within the M25 corridor, all of which are open seven days a week. ®

Mobile application security vulnerability report

More from The Register

next story
LibreSSL RNG bug fix: What's all the forking fuss about, ask devs
Blow to bit-spitter 'tis but a flesh wound, claim team
Microsoft: You NEED bad passwords and should re-use them a lot
Dirty QWERTY a perfect P@ssword1 for garbage websites
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
NUDE SNAPS AGENCY: NSA bods love 'showing off your saucy selfies'
Swapping other people's sexts is a fringe benefit, says Snowden
L33t haxxors compete to p0wn popular home routers
EFF-endorsed SOHOpelessly Broken challenge will air routers' dirty zero day laundry
Own a Cisco modem or wireless gateway? It might be owned by someone else, too
Remote code exec in HTTP server hands kit to bad guys
British data cops: We need greater powers and more money
You want data butt kicking, we need bigger boots - ICO
Crooks fling banking Trojan at Japanese smut site fans
Wait - they're doing online banking with an unpatched Windows PC?
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Mobile application security vulnerability report
The alarming realities regarding the sheer number of applications vulnerable to attack, and the most common and easily addressable vulnerability errors.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.