Feeds

Metro Bank in schoolboy email error snafu

bcc fail for stripling bank

Using blade systems to cut costs and sharpen efficiencies

Metro Bank, the newly established UK retail bank, has irked its customers with a schoolboy email error.

The latest marketing missive from the bank was sent using all the email addresses in to To: field instead of using the bcc (blind carbon copy) field. In the process, the bank disclosed the email addresses of around 1,200 customers to each other. The email, sent on Friday, told customers their monthly bank statement for May was ready as well as mentioning what one customer described as a "back-slapping" commentary about improvements Metro Bank is making to its internet banking service.

The next email was a fruitless "recall" request, followed shortly afterwards by an apology email from the bank's managing director, Paul Marriott-Clarke (extract below).

We are aware that we have made a small internal administrative error leading to us sending a generic email to a small number of customers who can see the email addresses of the other individuals included on the email.

Rest assured there is no need for any concern as no other information was sent. We have changed our processes so that this does not happen again.

Please accept our sincere apologies for our error.

Several Reg readers wrote to inform us about the snafu. The mess-up is hardly a big deal and it seems very unlikely that any harm (extra spam and phishing emails) will result. Nonetheless customers of the bank have every right to hold it to a higher standard of internet security awareness because they are entrusting the newly established bank with their money. In that respect they have been let down. Some feel that the apology does not go far enough and that some offer of compensation or, at the very least, advice against been wary against subsequent phishing emails might be in order.

"I remember Domino's Pizza did something similar about 10 years back - everyone got £50 of vouchers and a humble apology," said Reg reader Adam, who was the first to warn us about the story. "My bank do it, and they pretend its not a big deal. How times have changed."

Metro Bank opened last year as Britain's first new High Street bank in over 100 years. It has four branches within the M25 corridor, all of which are open seven days a week. ®

Boost IT visibility and business value

More from The Register

next story
14 antivirus apps found to have security problems
Vendors just don't care, says researcher, after finding basic boo-boos in security software
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
Only '3% of web servers in top corps' fully fixed after Heartbleed snafu
Just slapping a patched OpenSSL on a machine ain't going to cut it, we're told
How long is too long to wait for a security fix?
Synology finally patches OpenSSL bugs in Trevor's NAS
Israel's Iron Dome missile tech stolen by Chinese hackers
Corporate raiders Comment Crew fingered for attacks
Roll out the welcome mat to hackers and crackers
Security chap pens guide to bug bounty programs that won't fail like Yahoo!'s
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Researcher sat on critical IE bugs for THREE YEARS
VUPEN waited for Pwn2Own cash while IE's sandbox leaked
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.