Feeds

Metro Bank in schoolboy email error snafu

bcc fail for stripling bank

The essential guide to IT transformation

Metro Bank, the newly established UK retail bank, has irked its customers with a schoolboy email error.

The latest marketing missive from the bank was sent using all the email addresses in to To: field instead of using the bcc (blind carbon copy) field. In the process, the bank disclosed the email addresses of around 1,200 customers to each other. The email, sent on Friday, told customers their monthly bank statement for May was ready as well as mentioning what one customer described as a "back-slapping" commentary about improvements Metro Bank is making to its internet banking service.

The next email was a fruitless "recall" request, followed shortly afterwards by an apology email from the bank's managing director, Paul Marriott-Clarke (extract below).

We are aware that we have made a small internal administrative error leading to us sending a generic email to a small number of customers who can see the email addresses of the other individuals included on the email.

Rest assured there is no need for any concern as no other information was sent. We have changed our processes so that this does not happen again.

Please accept our sincere apologies for our error.

Several Reg readers wrote to inform us about the snafu. The mess-up is hardly a big deal and it seems very unlikely that any harm (extra spam and phishing emails) will result. Nonetheless customers of the bank have every right to hold it to a higher standard of internet security awareness because they are entrusting the newly established bank with their money. In that respect they have been let down. Some feel that the apology does not go far enough and that some offer of compensation or, at the very least, advice against been wary against subsequent phishing emails might be in order.

"I remember Domino's Pizza did something similar about 10 years back - everyone got £50 of vouchers and a humble apology," said Reg reader Adam, who was the first to warn us about the story. "My bank do it, and they pretend its not a big deal. How times have changed."

Metro Bank opened last year as Britain's first new High Street bank in over 100 years. It has four branches within the M25 corridor, all of which are open seven days a week. ®

Next gen security for virtualised datacentres

More from The Register

next story
Snowden on NSA's MonsterMind TERROR: It may trigger cyberwar
Plus: Syria's internet going down? That was a US cock-up
Who needs hackers? 'Password1' opens a third of all biz doors
GPU-powered pen test yields more bad news about defences and passwords
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
Microsoft cries UNINSTALL in the wake of Blue Screens of Death™
Cache crash causes contained choloric calamity
Germany 'accidentally' snooped on John Kerry and Hillary Clinton
Dragnet surveillance picks up EVERYTHING, USA, m'kay?
Linux kernel devs made to finger their dongles before contributing code
Two-factor auth enabled for Kernel.org repositories
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.