Feeds

Pollster: Performance has little to do with pay, bureaucracy

30% of public-sector bods have no idea what they're doing

New hybrid storage solutions

Good engagement and more autonomy for staff, and a willingness to accept "controlled risk" are the characteristics that make for a successful organisation, according to the head of a major polling company.

Ben Page, chief executive of Ipsos MORI, told the the Guardian's IT Leadership in the Public Sector Forum that its research has shown these factors have a much stronger influence than issues such as pay and the degree of bureaucracy, and that senior officials need to take heed.

"What I find most compelling is that, when you look at who is performing best and worst, there is no correlation whatsoever with how people feel about their pay," he said. "Similarly, there is no correlation with bureaucracy."

He added: "If you look at the evidence it comes down to how we behave. It comes down to how leaders in the organisations perform, and it is clear that the things that correlate with performance are in our hands."

Page attributed good performance to how well leaders do the "soft stuff", notably in maintaining a good ongoing dialogue with the people who work for them.

"It's making people feel they are listened to, giving people autonomy, and making sure there are clear goals, " he said.

It also involves accepting a level of risk. "You have to accept that some things will go wrong, but do so in a controlled, sealed way that will not destroy the organisation. It will be down to the human factor and how much time you can make for innovations.

"When you look at most hospitals and councils you will see that everybody knows what is going on in their teams, but the difference in the successful ones is that everybody gets it about the entire organisation."

Page said that in top performing organisations, only about 5 per cent of staff have no idea what it is trying to achieve, but in the public sector the average is close to 30 per cent.

This article was originally published at Guardian Government Computing.

Guardian Government Computing is a business division of Guardian Professional, and covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

Providing a secure and efficient Helpdesk

More from The Register

next story
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Heavy VPN users are probably pirates, says BBC
And ISPs should nab 'em on our behalf
Italy's High Court orders HP to refund punter for putting Windows on PC
Top beaks slam bundled OS as 'commercial policy of forced distribution'
Former Bitcoin Foundation chair pleads guilty to money-laundering charge
Charlie Shrem plea deal could still get him five YEARS in chokey
NORKS ban Wi-Fi and satellite internet at embassies
Crackdown on tardy diplomatic sysadmins providing accidental unfiltered internet access
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.