Feeds

Pollster: Performance has little to do with pay, bureaucracy

30% of public-sector bods have no idea what they're doing

The essential guide to IT transformation

Good engagement and more autonomy for staff, and a willingness to accept "controlled risk" are the characteristics that make for a successful organisation, according to the head of a major polling company.

Ben Page, chief executive of Ipsos MORI, told the the Guardian's IT Leadership in the Public Sector Forum that its research has shown these factors have a much stronger influence than issues such as pay and the degree of bureaucracy, and that senior officials need to take heed.

"What I find most compelling is that, when you look at who is performing best and worst, there is no correlation whatsoever with how people feel about their pay," he said. "Similarly, there is no correlation with bureaucracy."

He added: "If you look at the evidence it comes down to how we behave. It comes down to how leaders in the organisations perform, and it is clear that the things that correlate with performance are in our hands."

Page attributed good performance to how well leaders do the "soft stuff", notably in maintaining a good ongoing dialogue with the people who work for them.

"It's making people feel they are listened to, giving people autonomy, and making sure there are clear goals, " he said.

It also involves accepting a level of risk. "You have to accept that some things will go wrong, but do so in a controlled, sealed way that will not destroy the organisation. It will be down to the human factor and how much time you can make for innovations.

"When you look at most hospitals and councils you will see that everybody knows what is going on in their teams, but the difference in the successful ones is that everybody gets it about the entire organisation."

Page said that in top performing organisations, only about 5 per cent of staff have no idea what it is trying to achieve, but in the public sector the average is close to 30 per cent.

This article was originally published at Guardian Government Computing.

Guardian Government Computing is a business division of Guardian Professional, and covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

Build a business case: developing custom apps

More from The Register

next story
Hello, police, El Reg here. Are we a bunch of terrorists now?
Do Brits risk arrest for watching beheading video nasty? We asked the fuzz
Snowden on NSA's MonsterMind TERROR: It may trigger cyberwar
Plus: Syria's internet going down? That was a US cock-up
UK government accused of hiding TRUTH about Universal Credit fiasco
'Reset rating keeps secrets on one-dole-to-rule-them-all plan', say MPs
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
Yes, but what are your plans if a DRAGON attacks?
Local UK gov outs most ridiculous FoI requests...
EU justice chief blasts Google on 'right to be forgotten'
Don't pretend it's a freedom of speech issue – interim commish
Munich considers dumping Linux for ... GULP ... Windows!
Give a penguinista a hug, the Outlook's not good for open source's poster child
This'll end well: US govt says car-to-car jibber-jabber will SAVE lives
Department of Transportation starts cogs turning for another wireless comms standard
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.