Feeds

Pollster: Performance has little to do with pay, bureaucracy

30% of public-sector bods have no idea what they're doing

Choosing a cloud hosting partner with confidence

Good engagement and more autonomy for staff, and a willingness to accept "controlled risk" are the characteristics that make for a successful organisation, according to the head of a major polling company.

Ben Page, chief executive of Ipsos MORI, told the the Guardian's IT Leadership in the Public Sector Forum that its research has shown these factors have a much stronger influence than issues such as pay and the degree of bureaucracy, and that senior officials need to take heed.

"What I find most compelling is that, when you look at who is performing best and worst, there is no correlation whatsoever with how people feel about their pay," he said. "Similarly, there is no correlation with bureaucracy."

He added: "If you look at the evidence it comes down to how we behave. It comes down to how leaders in the organisations perform, and it is clear that the things that correlate with performance are in our hands."

Page attributed good performance to how well leaders do the "soft stuff", notably in maintaining a good ongoing dialogue with the people who work for them.

"It's making people feel they are listened to, giving people autonomy, and making sure there are clear goals, " he said.

It also involves accepting a level of risk. "You have to accept that some things will go wrong, but do so in a controlled, sealed way that will not destroy the organisation. It will be down to the human factor and how much time you can make for innovations.

"When you look at most hospitals and councils you will see that everybody knows what is going on in their teams, but the difference in the successful ones is that everybody gets it about the entire organisation."

Page said that in top performing organisations, only about 5 per cent of staff have no idea what it is trying to achieve, but in the public sector the average is close to 30 per cent.

This article was originally published at Guardian Government Computing.

Guardian Government Computing is a business division of Guardian Professional, and covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

Security for virtualized datacentres

More from The Register

next story
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.