Feeds

London Ambulance Service downed by upgrade cockup

999 operators driven back to pen and paper

Top 5 reasons to deploy VMware with Tegile

Operators at the London Ambulance Service (LAS) were forced to use pen and paper when fielding emergency 999 calls yesterday, after a computer system upgrade went horribly wrong.

The LAS said the botched upgrade, which was intended to replace a 20-year-old system, failed and caused technical havoc for its workers for more than 24 hours.

"We have now reverted back to our original call taking computer system and are responding to 999 calls as normal," said said the service in a statement issued in the early hours of this morning.

"We took this decision after we experienced technical issues implementing a new 999 computer system yesterday morning (8 June)."

According to the Health Service Journal the LAS was upgrading its system to Command Point software provided by Northrop Grumman.

But technical problems forced 999 operators to use a manual system by "recording calls on paper and passing information to ambulance crews over the radio."

The LAS said it would conduct a thorough review of the technical cockup. It's not clear if or indeed when the emergency service will attempt another upgrade of its software.

The NHS Trust noted (PDF, page 27) in a board meeting discussing corporate risks last month that: "There is a risk that the working processes in the dispatch or call taking functions of the Emergency Operations Centre (EOC) do not align with those required by Command Point, causing a delay to the date of Go Live, causing a cost and time overrun."

Northrop Grumman originally planned to implement its Command Point software in 2010. ®

Internet Security Threat Report 2014

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
Lawyers mobilise angry mob against Apple over alleged 2011 Macbook Pro crapness
We suffered 'random bouts of graphical distortion' - fanbois
Just don't blame Bono! Apple iTunes music sales PLUMMET
Cupertino revenue hit by cheapo downloads, says report
US court SHUTS DOWN 'scammers posing as Microsoft, Facebook support staff'
Netizens allegedly duped into paying for bogus tech advice
Feds seek potential 'second Snowden' gov doc leaker – report
Hang on, Ed wasn't here when we compiled THIS document
Verizon bankrolls tech news site, bans tech's biggest stories
No agenda here. Just don't ever mention Net neutrality or spying, ok?
Inside the EYE of the TORnado: From Navy spooks to Silk Road
It's hard enough to peel the onion, are you hard enough to eat the core?
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.