Feeds

Skype hangs up on users yet again

More problems, less chat

Boost IT visibility and business value

Updated Users around the world once again experienced problems using Skype on Tuesday morning.

As with seemingly identical problems last month, punters initially experienced frustration signing into the service before later reporting that the VoIP software had crashed on their machine.

Skype played down the scope of the problem, which it blamed on a ""configuration problem", in a update to its status page. It promised to resolve the snafu via an automatic update that will be in place within an hour or so.

The symptoms of the latest glitch, at least, are identical to problems experienced across the VoIP network less than a fortnight ago. Resolving the problem then involved the somewhat fiddly business of deleting a file called "shared.xml" on users' machines that had somehow been corrupted.

Skype later automated the process of resolving the glitch with a Windows and (later) Mac updates.

Affected users were left without the service for the best part of a day.

The VoIP firm, acquired by Microsoft for $8.5bn last month, is far from a stranger to outages - a shortcoming in the service Redmond must focus on improving in order to make good on its investment. ®

Boost IT visibility and business value

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
LIVE TODAY: Speak your brains on SIGNAL-FREE mobile comms
Is goTenna tech a goer? Time to grill CEO, CTO
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.