Feeds

Virgin Media frustrates customers with 'intermittent' routing blues

Ongoing problem yet to be nailed

Maximizing your infrastructure through virtualization

Virgin Media is asking its broadband customers to be patient while the company attempts to fix what it has described as an "intermittent routing issue" on its network.

The telco has had problems with its service since yesterday, according to various readers who have contacted The Register.

However, Virgin Media has not been able to confirm when the "non-geographical" issue will be fixed, it was also unable to nail down how many customers are currently affected by the problem.

Some VM punters are struggling to access web pages, which keep timing out or stalling for them.

"We are aware of an intermittent routing issue affecting the online experience of some customers," said a Virgin Media spokesman.

"As a result some customers may experience slow-loading web pages or timeouts when visiting websites or using internet applications. Due to the intermittent nature of this fault, customers should still be able to use their broadband service as normal, but may need to refresh pages or services that have stalled to complete loading.

"We are working at the highest priority with groups of affected customers to try to establish the root cause with a view to resolve the issue as soon as possible. We apologise for the temporary inconvenience."

Virgin Media is asking customers to provide traceroutes to help locate the technical snag.

This forum thread dedicated to the snafu suggests that some customers have experienced problems for three days, and still with no fix in sight. ®

Reducing security risks from open source software

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.