Virgin Media frustrates customers with 'intermittent' routing blues
Ongoing problem yet to be nailed
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Virgin Media is asking its broadband customers to be patient while the company attempts to fix what it has described as an "intermittent routing issue" on its network.
The telco has had problems with its service since yesterday, according to various readers who have contacted The Register.
However, Virgin Media has not been able to confirm when the "non-geographical" issue will be fixed, it was also unable to nail down how many customers are currently affected by the problem.
Some VM punters are struggling to access web pages, which keep timing out or stalling for them.
"We are aware of an intermittent routing issue affecting the online experience of some customers," said a Virgin Media spokesman.
"As a result some customers may experience slow-loading web pages or timeouts when visiting websites or using internet applications. Due to the intermittent nature of this fault, customers should still be able to use their broadband service as normal, but may need to refresh pages or services that have stalled to complete loading.
"We are working at the highest priority with groups of affected customers to try to establish the root cause with a view to resolve the issue as soon as possible. We apologise for the temporary inconvenience."
Virgin Media is asking customers to provide traceroutes to help locate the technical snag.
This forum thread dedicated to the snafu suggests that some customers have experienced problems for three days, and still with no fix in sight. ®
COMMENTS
tell me about it ( dont )
Your not wrong there about their customer service.
I've NEVER!!! EVER!! had such bad customer service from any business like virgins.
Maybe its just because I get annoyed with the normal level of their tech support..
maybe when you call them, You should be allowed to take a quick multiple choice test to see how techy you really are.
Then get put through to someone with the relevant skills ( If they even employ them? )
It must be luck
I have the superhub, wireless connection is around 20 meg, but pop a cable in and I'm hitting 40 meg.
I'm not experiencing any problems getting on the web and my overall experience with Virgins customer service has been fine.
Oh, no, I don't work for Virgin...
A pint for Friday
Me too...
You and me must be the only happy VM customers. My connection is always rock-solid, I can count on one hand the number of times it's failed in the last 5 years. As for the customer support, my advice is unless you hear a Liverpool or Glasgow accent, hang up.
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