Feeds

Skype pushes out Windows update following massive login glitch

Trying to connect you...

Providing a secure and efficient Helpdesk

Skype has published an update that provides an easy way for users to log back into the system following a software glitch that resulted in the VoIP service hanging up on users on Thursday.

The resulting flood of traffic from confused users also floored Skype's website. The VoIP firm, acquired by Microsoft for an eye-popping $8.5bn earlier this month, issued a detailed bulletin explaining how users could log back into the service soon after the outage.

This multi-step process involved deleting a file called "shared.xml" that had become corrupted as a result of the problem, a process even Skype admits is "fairly technical". Windows users can now avoid fiddling around with their system by applying an automated update, published late on Thursday. An update for Mac users is promised over forthcoming days. Linux users will have to tweak their systems for themselves.

Skype on mobiles, TVs or other device was immune from the glitch, the precise cause of which remains unclear. Previous outages involving Skype have also gone unexplained, a shortcoming that hardly builds confidence in the service.

The latest word from Skype on Thursday's outage can be found here. ®

Security and trust: The backbone of doing business over the internet

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.