Feeds

Skype pushes out Windows update following massive login glitch

Trying to connect you...

High performance access to file storage

Skype has published an update that provides an easy way for users to log back into the system following a software glitch that resulted in the VoIP service hanging up on users on Thursday.

The resulting flood of traffic from confused users also floored Skype's website. The VoIP firm, acquired by Microsoft for an eye-popping $8.5bn earlier this month, issued a detailed bulletin explaining how users could log back into the service soon after the outage.

This multi-step process involved deleting a file called "shared.xml" that had become corrupted as a result of the problem, a process even Skype admits is "fairly technical". Windows users can now avoid fiddling around with their system by applying an automated update, published late on Thursday. An update for Mac users is promised over forthcoming days. Linux users will have to tweak their systems for themselves.

Skype on mobiles, TVs or other device was immune from the glitch, the precise cause of which remains unclear. Previous outages involving Skype have also gone unexplained, a shortcoming that hardly builds confidence in the service.

The latest word from Skype on Thursday's outage can be found here. ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.