Feeds

Apple admits scareware problem, at last

Says up to 125,000 customers contacted it with 'malware-like' problems

Secure remote control for conventional and virtual desktops

Apple has finally held its hands up and admitted that the MacDefender scareware package might be a problem, abandoning the line that support workers must on no account suggest to users that their machine might be infected with malware.

Contrary to this (unsustainable) line, Apple has now published an advisory explaining how to avoid or remove the threat. Apple is promising to remove the threat with a forthcoming update. In the meantime, the fruity one has supplied detailed removal instructions.

Fake anti-virus (scareware) packages falsely warn users that their machines are drilled with malicious software in a bid to con users into buying software of little or no utility. The approach relies on scaring people into buying useless products, not on underlying software vulnerabilities, and therefore works as easily on Mac fans as Windows users.

Apple's support centres sources told ZDnet that anywhere between 60,000 and 125,000 customers had contacted the facility with malware-like problems. That figure sounds high but, since staff were actively discouraged from helping customers to diagnose the problem, we'll never know how accurate the figure might be. If nothing else the incident illustrates that although the vast majority of malware strains affect Windows, other platforms are not immune to malicious software. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Microsoft on the Threshold of a new name for Windows next week
Rebranded OS reportedly set to be flung open by Redmond
Business is back, baby! Hasta la VISTA, Win 8... Oh, yeah, Windows 9
Forget touchscreen millennials, Microsoft goes for mouse crowd
SMASH the Bash bug! Apple and Red Hat scramble for patch batches
'Applying multiple security updates is extremely difficult'
Apple: SO sorry for the iOS 8.0.1 UPDATE BUNGLE HORROR
Apple kills 'upgrade'. Hey, Microsoft. You sure you want to be like these guys?
ARM gives Internet of Things a piece of its mind – the Cortex-M7
32-bit core packs some DSP for VIP IoT CPU LOL
Lotus Notes inventor Ozzie invents app to talk to people on your phone
Imagine that. Startup floats with voice collab app for Win iPhone
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.