Feeds

Aussies stumped reading the phone bill

Calls? You charge me for calls?

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Australia may enjoy some of the highest teledensity levels in the world, but the more calls made, the less the understanding of pricing and billing information, claims the Australian Communications and Media Authority.

New research from ACMA reveals that the vast majority of Australian telephone consumers have a “patchy understanding” of how their services are charged.

The research also hints at why Australians might be willing to sacrifice landlines for mobile services: the bundling of free call allowances leaves users with less to misunderstand.

ACMA Chairman, Chris Chapman said that the rise in mobile phone use as a primary communication service (now at 47 percent vs landlines at 33 percent) and the increase in bundled plans have contributed to consumer confusion.

“Both of these trends are major factors contributing to a decline in consumers’ understanding of the price and location information embedded in traditional fixed telephone numbers, meaning that embedding this information may no longer be an effective mechanism to fulfil consumer protection needs,” Chapman said.

Also of concern is consumers’ understanding of less frequently called numbers such as 13/1300 and 1800 numbers. “It seems these are confusing for many Australians compared to more frequently called numbers like mobile and local numbers,” he said.

The research found that one in five Australians was either unable to define a local call from a landline or their explanation was incorrect.

The findings are analysed in the ACMA’s fourth consultation paper in its numbering work program, Numbering: Implications of research into consumer issues. ACMA is seeking feedback on the implications of these findings, including how regulatory arrangements might be adjusted over time to reflect and facilitate changes in consumer communication use including whether telephone numbers remain the most effective strategy for providing price information.

Choosing a cloud hosting partner with confidence

More from The Register

next story
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.