Feeds

Aussies stumped reading the phone bill

Calls? You charge me for calls?

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Australia may enjoy some of the highest teledensity levels in the world, but the more calls made, the less the understanding of pricing and billing information, claims the Australian Communications and Media Authority.

New research from ACMA reveals that the vast majority of Australian telephone consumers have a “patchy understanding” of how their services are charged.

The research also hints at why Australians might be willing to sacrifice landlines for mobile services: the bundling of free call allowances leaves users with less to misunderstand.

ACMA Chairman, Chris Chapman said that the rise in mobile phone use as a primary communication service (now at 47 percent vs landlines at 33 percent) and the increase in bundled plans have contributed to consumer confusion.

“Both of these trends are major factors contributing to a decline in consumers’ understanding of the price and location information embedded in traditional fixed telephone numbers, meaning that embedding this information may no longer be an effective mechanism to fulfil consumer protection needs,” Chapman said.

Also of concern is consumers’ understanding of less frequently called numbers such as 13/1300 and 1800 numbers. “It seems these are confusing for many Australians compared to more frequently called numbers like mobile and local numbers,” he said.

The research found that one in five Australians was either unable to define a local call from a landline or their explanation was incorrect.

The findings are analysed in the ACMA’s fourth consultation paper in its numbering work program, Numbering: Implications of research into consumer issues. ACMA is seeking feedback on the implications of these findings, including how regulatory arrangements might be adjusted over time to reflect and facilitate changes in consumer communication use including whether telephone numbers remain the most effective strategy for providing price information.

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.