Sony restores PlayStation Network parts

Kill each other again

PlayStation Network

Sony reinstated several features of the PlayStation Network yesterday in a phased return of service throughout Europe and North America.

Tweeters and Facebook fiends were in full swing last night, with gamers rejoicing like they'd just killed Osama Bin Laden.

The return comes almost an entire month since the service was first taken down following Sony's discovery of a major hack which saw customers' personal details stolen - and Sony lambasted for security failures.

In the video below, CEO Kaz Hirai outlines the restoration process and issues another apology to those affected:

To fix the problem, users must first download a mandatory update - PS3 firmware 3.61 - which lets users into the PSN to change their password. This has to be done from the PS3 console the account was initially activated on, although it is possible to use email activation instead.

Once this is done, users can reconnect and enjoy most PSN features, including PS3/ PSP gaming, PlayStation Home and subscription services such as Netflix, BBC iPlayer and LoveFilm.

While many users are still complaining of connection issues, Sony says the system is struggling with heavy traffic due to so many password resets, and assures regular service will resume soon.

The return should quash frustrations of many PS3 gamers, so desperate to play Call of Duty that several exchanged their PS3 consoles for an Xbox 360. With the service back up, Sony can now work on rebuilding customer trust, if possible. ®

Sponsored: Driving business with continuous operational intelligence