Feeds

Westpac data centre feels heat

Network melts down

  • alert
  • submit to reddit

Remote control for virtualized desktops

An air conditioning fault at a data centre has been blamed for immobilising the Westpac ATM, EFTPOS and online banking system yesterday.

Services went down from around 8 am but the issue had been resolved in most cases by early afternoon. However online banking was not up and running until the early evening.

The bank took the heat for the issue, accepting the fault at one of its core data centres in Sydney’s Ryde was entirely its responsibility and apologising to customers.

The ATM network down time, which lasted just over 5 hours, also affected retail transactions and transport networks such as CityRail which use Westpac EFTPOS terminals.

During the outage, customers were urged to make transactions in branches or through telephone banking.

A Westpac spokesperson told The Register that any customers who were affected by “being out of pocket” by the incident should contact customer service for potential compensation. The bank would not detail how extensive the outage was other than it was national and affected a wide section of the network. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Big Content outs piracy hotbeds: São Paulo, Beijing ... TORONTO?
MPAA calls Canadians a bunch of bootlegging movie thieves
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
Lawyers mobilise angry mob against Apple over alleged 2011 Macbook Pro crapness
We suffered 'random bouts of graphical distortion' - fanbois
Just don't blame Bono! Apple iTunes music sales PLUMMET
Cupertino revenue hit by cheapo downloads, says report
US court SHUTS DOWN 'scammers posing as Microsoft, Facebook support staff'
Netizens allegedly duped into paying for bogus tech advice
Feds seek potential 'second Snowden' gov doc leaker – report
Hang on, Ed wasn't here when we compiled THIS document
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
How to simplify SSL certificate management
Simple steps to take control of SSL certificates across the enterprise, and recommendations centralizing certificate management throughout their lifecycle.