Feeds

TIO has record complaints quarter

Vodafail strikes again

Internet Security Threat Report 2014

The Telecommunications Industry Ombudsman has reported 59,532 new complaints between January and March 2011, an increase of more than 14,000 new complaints on the previous quarter.

The ongoing woes at Vodafone have emerged as the catalyst for the rise with 14,670 new complaints devoted to Vodafone services, an increase of 96% from the previous quarter.

“New complaints to the TIO point to a grim quarter for consumers,"' said Telecommunications Industry Ombudsman Simon Cohen.

January was the hottest month for consumer rage against Vodafone with some decrease recorded in February and March. Overall mobile carrier complaints are emerging a consumer enemy number one with a 50% increase in mobile telephony complaints. Fault issues were up over 140% to 23,250. New complaints about wrong advice were up more than 125% to 10,974. Issues about broken agreements were up almost 40% to 6,607.

Despite Vodafone’s new disastrous network issues run, Telstra angst is still topping the charts in customer complaints with 22,505 reported in the quarter.

Vodafone Hutchison Australia CEO Nigel Dews addressed the company AGM this week stating that he was pleased with the TIO month on month results. “We’ve seen that trend falling and, in fact, April looks like we’re back to November levels (in regard to complaints]. What’s important is that it continues to fall and a big priority is making sure that was sorted and we’ve seen really good progress.”

He may not have factored the “Easter affect” on the April and May complaints figures, as Vodafone customers experienced a day of no SMS or data services on Easter Sunday.

Internet Security Threat Report 2014

More from The Register

next story
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.