Feeds

TIO has record complaints quarter

Vodafail strikes again

Secure remote control for conventional and virtual desktops

The Telecommunications Industry Ombudsman has reported 59,532 new complaints between January and March 2011, an increase of more than 14,000 new complaints on the previous quarter.

The ongoing woes at Vodafone have emerged as the catalyst for the rise with 14,670 new complaints devoted to Vodafone services, an increase of 96% from the previous quarter.

“New complaints to the TIO point to a grim quarter for consumers,"' said Telecommunications Industry Ombudsman Simon Cohen.

January was the hottest month for consumer rage against Vodafone with some decrease recorded in February and March. Overall mobile carrier complaints are emerging a consumer enemy number one with a 50% increase in mobile telephony complaints. Fault issues were up over 140% to 23,250. New complaints about wrong advice were up more than 125% to 10,974. Issues about broken agreements were up almost 40% to 6,607.

Despite Vodafone’s new disastrous network issues run, Telstra angst is still topping the charts in customer complaints with 22,505 reported in the quarter.

Vodafone Hutchison Australia CEO Nigel Dews addressed the company AGM this week stating that he was pleased with the TIO month on month results. “We’ve seen that trend falling and, in fact, April looks like we’re back to November levels (in regard to complaints]. What’s important is that it continues to fall and a big priority is making sure that was sorted and we’ve seen really good progress.”

He may not have factored the “Easter affect” on the April and May complaints figures, as Vodafone customers experienced a day of no SMS or data services on Easter Sunday.

Choosing a cloud hosting partner with confidence

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
FCC: Gonna need y'all to cough up $1.5bn to put broadband in schools
Kids need more fiber, says Wheeler, and you'll pay for it
prev story

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
The total economic impact of Druva inSync
Examining the ROI enterprises may realize by implementing inSync, as they look to improve backup and recovery of endpoint data in a cost-effective manner.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Simplify SSL certificate management across the enterprise
Simple steps to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates.