Feeds

TIO has record complaints quarter

Vodafail strikes again

Boost IT visibility and business value

The Telecommunications Industry Ombudsman has reported 59,532 new complaints between January and March 2011, an increase of more than 14,000 new complaints on the previous quarter.

The ongoing woes at Vodafone have emerged as the catalyst for the rise with 14,670 new complaints devoted to Vodafone services, an increase of 96% from the previous quarter.

“New complaints to the TIO point to a grim quarter for consumers,"' said Telecommunications Industry Ombudsman Simon Cohen.

January was the hottest month for consumer rage against Vodafone with some decrease recorded in February and March. Overall mobile carrier complaints are emerging a consumer enemy number one with a 50% increase in mobile telephony complaints. Fault issues were up over 140% to 23,250. New complaints about wrong advice were up more than 125% to 10,974. Issues about broken agreements were up almost 40% to 6,607.

Despite Vodafone’s new disastrous network issues run, Telstra angst is still topping the charts in customer complaints with 22,505 reported in the quarter.

Vodafone Hutchison Australia CEO Nigel Dews addressed the company AGM this week stating that he was pleased with the TIO month on month results. “We’ve seen that trend falling and, in fact, April looks like we’re back to November levels (in regard to complaints]. What’s important is that it continues to fall and a big priority is making sure that was sorted and we’ve seen really good progress.”

He may not have factored the “Easter affect” on the April and May complaints figures, as Vodafone customers experienced a day of no SMS or data services on Easter Sunday.

Seven Steps to Software Security

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.