Feeds

TIO has record complaints quarter

Vodafail strikes again

Boost IT visibility and business value

The Telecommunications Industry Ombudsman has reported 59,532 new complaints between January and March 2011, an increase of more than 14,000 new complaints on the previous quarter.

The ongoing woes at Vodafone have emerged as the catalyst for the rise with 14,670 new complaints devoted to Vodafone services, an increase of 96% from the previous quarter.

“New complaints to the TIO point to a grim quarter for consumers,"' said Telecommunications Industry Ombudsman Simon Cohen.

January was the hottest month for consumer rage against Vodafone with some decrease recorded in February and March. Overall mobile carrier complaints are emerging a consumer enemy number one with a 50% increase in mobile telephony complaints. Fault issues were up over 140% to 23,250. New complaints about wrong advice were up more than 125% to 10,974. Issues about broken agreements were up almost 40% to 6,607.

Despite Vodafone’s new disastrous network issues run, Telstra angst is still topping the charts in customer complaints with 22,505 reported in the quarter.

Vodafone Hutchison Australia CEO Nigel Dews addressed the company AGM this week stating that he was pleased with the TIO month on month results. “We’ve seen that trend falling and, in fact, April looks like we’re back to November levels (in regard to complaints]. What’s important is that it continues to fall and a big priority is making sure that was sorted and we’ve seen really good progress.”

He may not have factored the “Easter affect” on the April and May complaints figures, as Vodafone customers experienced a day of no SMS or data services on Easter Sunday.

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.