Feeds

Virgin outsources techies, pulls plug on Trowbridge call centre

80 tech jobs cut immediately - sources

Build a business case: developing custom apps

Virgin Media has announced a major overhaul of its IT operations on the same day it revealed plans to shutter a call centre in Trowbridge, Wiltshire, which has almost 500 staff members.

The winding up of the call centre is part of Virgin's plan to shift its Mobile operation into the Virgin Media operation, which will mean a single billing system for the comms giant.

Virgin says that 450 people will be affected by the move, which will run over 18 months, but that they will all be offered the chance to relocate or redeploy to other roles in the UK.

This will mean 350 Wiltshire-based staff most likely facing a move to Manchester – and while they may have a job, they may not want to up sticks to the UK's rain capital. The other 100 will be offered jobs elsewhere in the Virgin empire.

However, one source told the Reg that Virgin has also kicked off a major shake-up of its tech operations, including a major outsourcing programme to Accenture.

The source said 174 people will be affected immediately, including 90 redundancies, details of which will be announced by close of play tomorrow.

As part of the process, IT staff will be centralised at Virgin Media's Hook base. However, the process will see IT services largely taken over by Accenture, the source said, with the outsourcing giant taking over validation, testing and a range of other roles.

A Virgin spokesman confirmed the outsourcing deal with Accenture, and that 80 roles were "at risk" but added, but that "affected staff would still be eligible for redeployment opportunities". ®

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.