Feeds

Virgin outsources techies, pulls plug on Trowbridge call centre

80 tech jobs cut immediately - sources

Providing a secure and efficient Helpdesk

Virgin Media has announced a major overhaul of its IT operations on the same day it revealed plans to shutter a call centre in Trowbridge, Wiltshire, which has almost 500 staff members.

The winding up of the call centre is part of Virgin's plan to shift its Mobile operation into the Virgin Media operation, which will mean a single billing system for the comms giant.

Virgin says that 450 people will be affected by the move, which will run over 18 months, but that they will all be offered the chance to relocate or redeploy to other roles in the UK.

This will mean 350 Wiltshire-based staff most likely facing a move to Manchester – and while they may have a job, they may not want to up sticks to the UK's rain capital. The other 100 will be offered jobs elsewhere in the Virgin empire.

However, one source told the Reg that Virgin has also kicked off a major shake-up of its tech operations, including a major outsourcing programme to Accenture.

The source said 174 people will be affected immediately, including 90 redundancies, details of which will be announced by close of play tomorrow.

As part of the process, IT staff will be centralised at Virgin Media's Hook base. However, the process will see IT services largely taken over by Accenture, the source said, with the outsourcing giant taking over validation, testing and a range of other roles.

A Virgin spokesman confirmed the outsourcing deal with Accenture, and that 80 roles were "at risk" but added, but that "affected staff would still be eligible for redeployment opportunities". ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
DVLA website GOES TITSUP on day paper car tax discs retire
Welcome to GOV.UK - digital by de ... FAULT
Hey Brit taxpayers. You just spent £4m on Central London ‘innovation playground’
Catapult me a Mojito, I feel an Digital Innovation coming on
EU probes Google’s Android omerta again: Talk now, or else
Spill those Android secrets, or we’ll fine you
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.