Feeds

Rackspace backtracks over toff-proof sign-up process

Royals, aristos excluded by double-barrel discrimination

Secure remote control for conventional and virtual desktops

Rackspace has been forced into a hasty about-turn after it emerged that it was discriminating against aristocrats, power couples and other bigwigs with a sign-up and billing process that refused to recognise double-barrelled surnames.

The policy put it totally at odds with a modern Britain that adores Royalty, and prefers its democratically elected leaders to come from the better sort of families and to have been educated at the great public schools.

Your reporter discovered the posho-snubbing bug last Friday, when I found myself trying to sign up with the hosting service supplier to test their "cloud" solution for my website. I had an excellent online chat, found that there was a free month offer on, and was called by a very helpful guy from the Netherlands to discuss options.

Unfortunately, when I went to sign up online, Rackspace's form validation told me that my double-barrelled surname was unacceptable (only letters and numbers and digits allowed) and even trying to bypass that by fibbing about my name seemingly caused the following credit-card validation step to fail. Whoops!

So I was cast on to the (very upmarket) heap with the De'Aths and fforbes-Hamiltons and Saxe-Coburg Gothas.

When I pointed out this roadblock Rackspace was suitably contrite and offered to try to fix their billing system to allow in the hordes of upper-crust geeks screaming at the gates, and me.

Maybe they just didn't want to offend the aristos this week?  Did they know that I'm the great-great-mumble-mumble-grandson of King William IV and thus some sort of distant cousin of the Queen (Windsor, formerly Saxe-Coburg Gotha) and David Call-me-Dave-Cameron?  Have the happy couple to-be been waiting for their cloud account too?

Rackspace has promised me my free month trial in any case, so good on them, eh, what? ®

Internet Security Threat Report 2014

More from The Register

next story
Cray-cray Met Office spaffs £97m on VERY AVERAGE HPC box
Only 250th most powerful in the world? Bring back Michael Fish
Just don't blame Bono! Apple iTunes music sales PLUMMET
Cupertino revenue hit by cheapo downloads, says report
The DRUGSTORES DON'T WORK, CVS makes IT WORSE ... for Apple Pay
Goog Wallet apparently also spurned in NFC lockdown
Microsoft brings the CLOUD that GOES ON FOREVER
Sky's the limit with unrestricted space in the cloud
'ANYTHING BUT STABLE' Netflix suffers BIG Europe-wide outage
Friday night LIVE? Nope. The only thing streaming are tears down my face
Google roolz! Nest buys Revolv, KILLS new sales of home hub
Take my temperature, I'm feeling a little bit dizzy
Cisco and friends chase WiFi's searing speeds with new cable standard
Cat 5e and Cat 6 are bottlenecks for WLAN access points
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.