Feeds

Rackspace backtracks over toff-proof sign-up process

Royals, aristos excluded by double-barrel discrimination

Secure remote control for conventional and virtual desktops

Rackspace has been forced into a hasty about-turn after it emerged that it was discriminating against aristocrats, power couples and other bigwigs with a sign-up and billing process that refused to recognise double-barrelled surnames.

The policy put it totally at odds with a modern Britain that adores Royalty, and prefers its democratically elected leaders to come from the better sort of families and to have been educated at the great public schools.

Your reporter discovered the posho-snubbing bug last Friday, when I found myself trying to sign up with the hosting service supplier to test their "cloud" solution for my website. I had an excellent online chat, found that there was a free month offer on, and was called by a very helpful guy from the Netherlands to discuss options.

Unfortunately, when I went to sign up online, Rackspace's form validation told me that my double-barrelled surname was unacceptable (only letters and numbers and digits allowed) and even trying to bypass that by fibbing about my name seemingly caused the following credit-card validation step to fail. Whoops!

So I was cast on to the (very upmarket) heap with the De'Aths and fforbes-Hamiltons and Saxe-Coburg Gothas.

When I pointed out this roadblock Rackspace was suitably contrite and offered to try to fix their billing system to allow in the hordes of upper-crust geeks screaming at the gates, and me.

Maybe they just didn't want to offend the aristos this week?  Did they know that I'm the great-great-mumble-mumble-grandson of King William IV and thus some sort of distant cousin of the Queen (Windsor, formerly Saxe-Coburg Gotha) and David Call-me-Dave-Cameron?  Have the happy couple to-be been waiting for their cloud account too?

Rackspace has promised me my free month trial in any case, so good on them, eh, what? ®

Internet Security Threat Report 2014

More from The Register

next story
Azure TITSUP caused by INFINITE LOOP
Fat fingered geo-block kept Aussies in the dark
You think the CLOUD's insecure? It's BETTER than UK.GOV's DATA CENTRES
We don't even know where some of them ARE – Maude
Want to STUFF Facebook with blatant ADVERTISING? Fine! But you must PAY
Pony up or push off, Zuck tells social marketeers
Oi, Europe! Tell US feds to GTFO of our servers, say Microsoft and pals
By writing a really angry letter about how it's harming our cloud business, ta
SAVE ME, NASA system builder, from my DEAD WORKSTATION
Anal-retentive hardware nerd in paws-on workstation crisis
Astro-boffins start opening universe simulation data
Got a supercomputer? Want to simulate a universe? Here you go
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Reducing the cost and complexity of web vulnerability management
How using vulnerability assessments to identify exploitable weaknesses and take corrective action can reduce the risk of hackers finding your site and attacking it.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.