Feeds

Freebie SMS day for suffering Vodafone customers

Don't pay for what you already don't pay for...

The essential guide to IT transformation

Vodafone has offered beleaguered Australian customers 12 hours of free text messaging as compensation for a network outage over Easter, the latest in a series of service outages.

In a message on the company blog the carrier said: “We apologise for the technical fault that occurred yesterday and resulted in many customers experiencing difficulties in sending and receiving text messages. We know how important it is for you to remain in touch with your family and friends, so we will be offering a free SMS day to all Vodafone customers on Sunday, 1st May (8am-8.00pm AEST).”

Ironically, Vodafone customers already enjoy free text messaging under both ‘unlimited’ and cap plans - a fact immediately seized upon by customers who have posted another raft of irate responses on the company blog.

"Nice empty attempt to make yourselves look good! most people are on caps so the supposed free day means jack all!! do you really think customers are that stupid? nice!!", reflected the general response.

Meanwhile, The Australian reports that the proposed class action against Vodafone Australia, instigated in January by law firm Piper Alderman, over poor network performance has doubled in claimants to more than 22,000. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.