Feeds

Freebie SMS day for suffering Vodafone customers

Don't pay for what you already don't pay for...

Combat fraud and increase customer satisfaction

Vodafone has offered beleaguered Australian customers 12 hours of free text messaging as compensation for a network outage over Easter, the latest in a series of service outages.

In a message on the company blog the carrier said: “We apologise for the technical fault that occurred yesterday and resulted in many customers experiencing difficulties in sending and receiving text messages. We know how important it is for you to remain in touch with your family and friends, so we will be offering a free SMS day to all Vodafone customers on Sunday, 1st May (8am-8.00pm AEST).”

Ironically, Vodafone customers already enjoy free text messaging under both ‘unlimited’ and cap plans - a fact immediately seized upon by customers who have posted another raft of irate responses on the company blog.

"Nice empty attempt to make yourselves look good! most people are on caps so the supposed free day means jack all!! do you really think customers are that stupid? nice!!", reflected the general response.

Meanwhile, The Australian reports that the proposed class action against Vodafone Australia, instigated in January by law firm Piper Alderman, over poor network performance has doubled in claimants to more than 22,000. ®

Top three mobile application threats

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE & Vodafone will let you BONK on the TUBE – with Boris' blessing
Transport for London: You can pay, but don't touch
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.