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Freebie SMS day for suffering Vodafone customers

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Internet Security Threat Report 2014

Vodafone has offered beleaguered Australian customers 12 hours of free text messaging as compensation for a network outage over Easter, the latest in a series of service outages.

In a message on the company blog the carrier said: “We apologise for the technical fault that occurred yesterday and resulted in many customers experiencing difficulties in sending and receiving text messages. We know how important it is for you to remain in touch with your family and friends, so we will be offering a free SMS day to all Vodafone customers on Sunday, 1st May (8am-8.00pm AEST).”

Ironically, Vodafone customers already enjoy free text messaging under both ‘unlimited’ and cap plans - a fact immediately seized upon by customers who have posted another raft of irate responses on the company blog.

"Nice empty attempt to make yourselves look good! most people are on caps so the supposed free day means jack all!! do you really think customers are that stupid? nice!!", reflected the general response.

Meanwhile, The Australian reports that the proposed class action against Vodafone Australia, instigated in January by law firm Piper Alderman, over poor network performance has doubled in claimants to more than 22,000. ®

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