UK net banking website falls flat on its bank
Nationwide BS site isn't, again
Posted in Management, 18th April 2011 12:59 GMT
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Nationwide Building Society's online presence has been floored for the second time in two months.
The main site is unavailable, and while customers can access online banking by going direct to the logon page, they're unlikely to see details of their accounts once they've logged in.
A spokesman for Nationwide confirmed that the nationwide.co.uk site was having problems, and that the building society's techies were "looking into what this is".
The spokesman said that net banking was still available.
However, customers have reported, and El Reg has confirmed, that while it may indeed be possible to log in to Nationwide's banking service, you can't actually see your accounts when you get there.
This appeared to be news to the Nationwide spokesman.
Nationwide's web presence evaporated at the beginning of February, with the front page delivering a busy message, and net banking refusing to allow customers to log out.
Asked if the two outages were connected, or whether there were any upgrades at present which could cause problems, the spokesman said, "We can't say at the moment." ®
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COMMENTS
How secure!
This is a great improvement on possibly compromised RSA fobs being distributed by the other banks. Clearly, nationwide's platform is completely secure. Even if the user discloses their password, there is no way a criminal can transfer money out of their account. More like this!
I can put up with the odd IT snafu
As a reasonably happy Nationwide customer, I can put up with the odd IT snafu. After all, at least they're not a *ank.
And this...
is why we should resist the abolition of cash at every stage its pushed on us.
Just to give the other side fo the coin
I've never had any problems with Nationwide Online banking and have used it since before the web was born. Never had any problems with the BS itself either, apart from never having enough cashiers on a Sat. morning, but since all banks are the same in that respect I don't think that's particularly relevant!
Mind you, I don't check it every day, so likely to have missed any outages, but hey, that's what most people do.
There are always people who have had bad experiences, and they are always more vocal than those who are happy, for obvious reasons.
serves them right for dicking me around with my mortgage!
Sounds like their online presence matches their standards for customer service and sales.
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