Feeds

Network Rail blames Atos for downtime

Can't discuss commercially sensitive details...

High performance access to file storage

Network Rail has confirmed that problems with tech supplier Atos Origin on Wednesday meant it was unable to automatically update train departure boards as well as its offices losing access to the internet and external emails.

An insider told us that the failure, blamed internally on a Cisco router and a spanning-tree loop, had hit other Atos customers and the government portal www.gateway.gov.uk was also unavailable for some time.

Problems started at 1pm and were not fixed until 10pm.

A spokeswoman for Network Rail told the Reg: "External problems with our IT Service partner Atos Origin affected Network Rail’s systems including internet access, our helpline systems and the customer information screens and announcements. We worked with Atos throughout the day and into the night to restore services as quickly as possible. Train services were not affected and the information on these to passengers were updated manually.

"We are continuing to investigate with Atos Origin how this problem occurred and to resolve some ongoing issues. It would inappropriate to discuss any matters relating to potential compensation whilst this is ongoing, and is likely in any case commercially sensitive and so not something we discuss details about externally."

Network Rail is believed to be planning to hive off its infrastructure business into a separate business, construction website Building reports, which would bid for international contracts – best get those IT systems up to scratch first. ®

High performance access to file storage

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Nokia offers 'voluntary retirement' to 6,000+ Indian employees
India's 'predictability and stability' cited as mobe-maker's tax payment deadline nears
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
Adrian Mole author Sue Townsend dies at 68
RIP Blighty's best-selling author of the 1980s
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Analysts: Bright future for smartphones, tablets, wearables
There's plenty of good money to be made if you stay out of the PC market
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.