Feeds

Network Rail blames Atos for downtime

Can't discuss commercially sensitive details...

Build a business case: developing custom apps

Network Rail has confirmed that problems with tech supplier Atos Origin on Wednesday meant it was unable to automatically update train departure boards as well as its offices losing access to the internet and external emails.

An insider told us that the failure, blamed internally on a Cisco router and a spanning-tree loop, had hit other Atos customers and the government portal www.gateway.gov.uk was also unavailable for some time.

Problems started at 1pm and were not fixed until 10pm.

A spokeswoman for Network Rail told the Reg: "External problems with our IT Service partner Atos Origin affected Network Rail’s systems including internet access, our helpline systems and the customer information screens and announcements. We worked with Atos throughout the day and into the night to restore services as quickly as possible. Train services were not affected and the information on these to passengers were updated manually.

"We are continuing to investigate with Atos Origin how this problem occurred and to resolve some ongoing issues. It would inappropriate to discuss any matters relating to potential compensation whilst this is ongoing, and is likely in any case commercially sensitive and so not something we discuss details about externally."

Network Rail is believed to be planning to hive off its infrastructure business into a separate business, construction website Building reports, which would bid for international contracts – best get those IT systems up to scratch first. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Microsoft exits climate denier lobby group
ALEC will have to do without Redmond, it seems
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.