Feeds

Network Rail blames Atos for downtime

Can't discuss commercially sensitive details...

Intelligent flash storage arrays

Network Rail has confirmed that problems with tech supplier Atos Origin on Wednesday meant it was unable to automatically update train departure boards as well as its offices losing access to the internet and external emails.

An insider told us that the failure, blamed internally on a Cisco router and a spanning-tree loop, had hit other Atos customers and the government portal www.gateway.gov.uk was also unavailable for some time.

Problems started at 1pm and were not fixed until 10pm.

A spokeswoman for Network Rail told the Reg: "External problems with our IT Service partner Atos Origin affected Network Rail’s systems including internet access, our helpline systems and the customer information screens and announcements. We worked with Atos throughout the day and into the night to restore services as quickly as possible. Train services were not affected and the information on these to passengers were updated manually.

"We are continuing to investigate with Atos Origin how this problem occurred and to resolve some ongoing issues. It would inappropriate to discuss any matters relating to potential compensation whilst this is ongoing, and is likely in any case commercially sensitive and so not something we discuss details about externally."

Network Rail is believed to be planning to hive off its infrastructure business into a separate business, construction website Building reports, which would bid for international contracts – best get those IT systems up to scratch first. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.