Feeds

Network Rail blames Atos for downtime

Can't discuss commercially sensitive details...

Application security programs and practises

Network Rail has confirmed that problems with tech supplier Atos Origin on Wednesday meant it was unable to automatically update train departure boards as well as its offices losing access to the internet and external emails.

An insider told us that the failure, blamed internally on a Cisco router and a spanning-tree loop, had hit other Atos customers and the government portal www.gateway.gov.uk was also unavailable for some time.

Problems started at 1pm and were not fixed until 10pm.

A spokeswoman for Network Rail told the Reg: "External problems with our IT Service partner Atos Origin affected Network Rail’s systems including internet access, our helpline systems and the customer information screens and announcements. We worked with Atos throughout the day and into the night to restore services as quickly as possible. Train services were not affected and the information on these to passengers were updated manually.

"We are continuing to investigate with Atos Origin how this problem occurred and to resolve some ongoing issues. It would inappropriate to discuss any matters relating to potential compensation whilst this is ongoing, and is likely in any case commercially sensitive and so not something we discuss details about externally."

Network Rail is believed to be planning to hive off its infrastructure business into a separate business, construction website Building reports, which would bid for international contracts – best get those IT systems up to scratch first. ®

Application security programs and practises

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.