Feeds

Sage blames downloads for downtime

All fine now though

Internet Security Threat Report 2014

Sage 50 customers should be able to access the cloud-based service now after almost a week of intermittent access.

Glamorous Scouse Reg reader Caroline said: "We had problems last Thursday and couldn't get on all day. On Friday we had access in the afternoon but couldn't get back onto the site on Monday, but I did manage to get on from home on Tuesday night."

She said support staff told her they thought the problem had been solved last week, only for it to reappear.

A spokeswoman for Sage said: "It is a busy time because it's payroll year end. Lots of people downloaded the new tax regulations and that has had an impact on Sage 50. The downloads have been moved now, so there shouldn't be any more problems."

The Geordie accountancy provider has made much of its move to the cloud but needs to do a better job of basic management.

The company's online payments service Sage Pay suffered a glitch in early December. That was mercifully brief, if badly timed. Sage blamed it on a data processing report that created an overload, which then caused a hardware failure.

Sage Pay took another three days off in March. ®

Internet Security Threat Report 2014

More from The Register

next story
Docker's app containers are coming to Windows Server, says Microsoft
MS chases app deployment speeds already enjoyed by Linux devs
IBM storage revenues sink: 'We are disappointed,' says CEO
Time to put the storage biz up for sale?
'Hmm, why CAN'T I run a water pipe through that rack of media servers?'
Leaving Las Vegas for Armenia kludging and Dubai dune bashing
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
SDI wars: WTF is software defined infrastructure?
This time we play for ALL the marbles
Windows 10: Forget Cloudobile, put Security and Privacy First
But - dammit - It would be insane to say 'don't collect, because NSA'
Oracle hires former SAP exec for cloudy push
'We know Larry said cloud was gibberish, and insane, and idiotic, but...'
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.