Halifax cuts investment accounts off from the web until April 2012
Why not phone us? Or send your butler. Next year
Posted in Management, 6th April 2011 13:50 GMT
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A British bank is closing off web acces access to its investment accounts while it works on "a fresh new site which is more secure and easier to use".
The only downside is that this process will keep Halifax Bank of Scotland busy until April 2012. So anyone with an investment account at the banking group will need to manage their accounts using good old-fashioned phone calls, letters and messages attached to pigeons.
In a letter sent to customers, Halifax also warned customers that if they needed any information on their investments they should get over to the website before closing day.
The letter said: "We plan to bring back an online investment service by April 2012 along with more enhancements over the coming months, including an exciting new mobile banking service. In the meantime you'll still be able to do all the things you do online now over the phone..."
The letter includes a web address which contains the phone numbers you'll need.
The bank recommends you print off any information you might need before 18 April... because it won't be available after that.
A spokeswoman for the bailed-out bank told us access to some products would be affected "in the short term".
We asked how long that term would be and also asked why the bank could not keep one website up while developing another one: can't be because of all those techies you sacked, can it?
She said the changes were part of major redevelopment of the group's online properties. She said a small proportion of the bank's total customers choose to manage their investments online. ®
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COMMENTS
How to cause a run without really trying
Seems like a very good time to move to another bank. Would you stay if you needed a modern service?
Example of poor standards in british senior managers
This is what happens when you have a country where a senior manager thinks saying "I don't do this IT stuff" is a good thing, rather than a reason why they should be fired.
Simples
It is as the article suggests very simple, Lloyds waded in and fired all of the developers or annoyed them into moving. Those that are left were then left babysitting offshore developers, now we see the results!
Ex-Halifax Employee
Re: You're SURE they didn't mean April 2011?
I did phone and check, honest. My first thought was that it was a typo...
cheers
Anyone who banks on-line...
Deserves everything they get. Including contemptible customer service and data loss.....
What do you think you're paying for? Service!!?
If you can't engage on the banks terms then why are you using them. Remember, you bank with them, they don't have to offer a service. The taxpayer will bail them out. If you didn't need them you wouldn't bank with them, would you?
Now **** off and get on with paying taxes you whinging gits. We are developing the future of Finance.....
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