Feeds

O2 loses lock stock in Palm Pre precedent

Small claims case frees exclusive swankphone

The Essential Guide to IT Transformation

O2 won't unlock 'exclusive' phones, such as the Palm Pre, ever - unless you resort to the small claims court, in which case they'll unlock the handset and pay you off to boot.

Following an 18-month contract O2 customer Rob Jonson wanted his Palm Pre unlocked to work with another operator, but O2 has a policy of never, ever, unlocking exclusive handsets, which includes the Palm Pre. So Mr Jonson took them to the small claims court and over five months negotiated to have his phone unlocked and his court costs paid, with a bonus of £150 for the bother.

Not that Mr Jonson has any legal experience, or fought an aggressive battle with the operator - as his detailed blog posting shows he simply filed a complaint online with Small Claims, and dealt with O2 in a polite and determined way until the operator agreed to his terms.

O2 didn't back down immediately; the operator filed a defence with the court, but capitulated at the last minute and agreed to the suggested terms.

Those terms included the unlocking of the handset, £35 in court costs and £150 for Jonson's trouble. It also included the removal of a "standard confidentiality clause" the operator had tried to slip into the agreement that wrapped up the case.

We asked O2 if the case had altered its position on unlocking, but an O2 spokesperson told us "we unlocked Mr Jonson’s Palm Pre in light of his specific circumstances" and that "we do not sim unlock handsets such as those that are exclusive to O2".

And that is what it says on the O2 website, if you search hard enough. But having given in once it's hard to understand how the operator can avoid giving in again, and we look forward to seeing how the next case develops. ®

Boost IT visibility and business value

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.