Feeds

O2 loses lock stock in Palm Pre precedent

Small claims case frees exclusive swankphone

Security for virtualized datacentres

O2 won't unlock 'exclusive' phones, such as the Palm Pre, ever - unless you resort to the small claims court, in which case they'll unlock the handset and pay you off to boot.

Following an 18-month contract O2 customer Rob Jonson wanted his Palm Pre unlocked to work with another operator, but O2 has a policy of never, ever, unlocking exclusive handsets, which includes the Palm Pre. So Mr Jonson took them to the small claims court and over five months negotiated to have his phone unlocked and his court costs paid, with a bonus of £150 for the bother.

Not that Mr Jonson has any legal experience, or fought an aggressive battle with the operator - as his detailed blog posting shows he simply filed a complaint online with Small Claims, and dealt with O2 in a polite and determined way until the operator agreed to his terms.

O2 didn't back down immediately; the operator filed a defence with the court, but capitulated at the last minute and agreed to the suggested terms.

Those terms included the unlocking of the handset, £35 in court costs and £150 for Jonson's trouble. It also included the removal of a "standard confidentiality clause" the operator had tried to slip into the agreement that wrapped up the case.

We asked O2 if the case had altered its position on unlocking, but an O2 spokesperson told us "we unlocked Mr Jonson’s Palm Pre in light of his specific circumstances" and that "we do not sim unlock handsets such as those that are exclusive to O2".

And that is what it says on the O2 website, if you search hard enough. But having given in once it's hard to understand how the operator can avoid giving in again, and we look forward to seeing how the next case develops. ®

Protecting against web application threats using SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.