Feeds

O2 loses lock stock in Palm Pre precedent

Small claims case frees exclusive swankphone

Remote control for virtualized desktops

O2 won't unlock 'exclusive' phones, such as the Palm Pre, ever - unless you resort to the small claims court, in which case they'll unlock the handset and pay you off to boot.

Following an 18-month contract O2 customer Rob Jonson wanted his Palm Pre unlocked to work with another operator, but O2 has a policy of never, ever, unlocking exclusive handsets, which includes the Palm Pre. So Mr Jonson took them to the small claims court and over five months negotiated to have his phone unlocked and his court costs paid, with a bonus of £150 for the bother.

Not that Mr Jonson has any legal experience, or fought an aggressive battle with the operator - as his detailed blog posting shows he simply filed a complaint online with Small Claims, and dealt with O2 in a polite and determined way until the operator agreed to his terms.

O2 didn't back down immediately; the operator filed a defence with the court, but capitulated at the last minute and agreed to the suggested terms.

Those terms included the unlocking of the handset, £35 in court costs and £150 for Jonson's trouble. It also included the removal of a "standard confidentiality clause" the operator had tried to slip into the agreement that wrapped up the case.

We asked O2 if the case had altered its position on unlocking, but an O2 spokesperson told us "we unlocked Mr Jonson’s Palm Pre in light of his specific circumstances" and that "we do not sim unlock handsets such as those that are exclusive to O2".

And that is what it says on the O2 website, if you search hard enough. But having given in once it's hard to understand how the operator can avoid giving in again, and we look forward to seeing how the next case develops. ®

Internet Security Threat Report 2014

More from The Register

next story
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
YOU are the threat: True confessions of real-life sysadmins
Who will save the systems from the men and women who save the systems from you?
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Simplify SSL certificate management across the enterprise
Simple steps to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.