Feeds

BT wholesale kit crash silences thousands of customers

In Slough, no one can hear you scream

Beginner's guide to SSL certificates

A hardware failure downed thousands of punters connected to BT's network via some of its smaller Openreach providers on Wednesday evening.

Reports via Plusnet, AAISP.net and others suggested that the outage affected many of their customers for around half a day.

Initially a major fibre cut near Slough was blamed, but it was later reported that a hardware fault with a 21CN router was the culprit.

"We still have a substantial number of broadband subscribers who were disconnected around 5.30pm this evening and who are still unable to get back online," wrote Plusnet in one of a series of updates about the outage on its website on Wednesday night (30 March).

"Some ambiguity has emerged as to the true cause of the problem, which may not actually be due to a fibre break in Slough as previously reported.

"One thing we are confident about though, is the fact that the problem is limited to a subset of customers provisioned on BT's IPStream Connect or WBC wholesale networks."

Plusnet recently shifted an unnamed number of its subscribers over to those networks, and as a result many of its customers were hit by the downtime.

BT confirmed to Plusnet that it had fixed the problem in the early hours of Thursday morning (31 March). However, it didn't offer any further detail on what had gone wrong.

The Register asked the company to tell us why so many of BT's Openreach providers' punters lost connection to its networks. At time of writing, it hadn't got back to us with a response.

In not entirely unrelated news, the outage occurred on the eve of Ofcom once again calling on BT to make price cuts for ISPs signed up to its Openreach service. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
MOST iPhone strokers SPURN iOS 8: iOS 7 'un-updatening' in 5...4...
Guess they don't like our battery-draining update?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.