Feeds

BT wholesale kit crash silences thousands of customers

In Slough, no one can hear you scream

The smart choice: opportunity from uncertainty

A hardware failure downed thousands of punters connected to BT's network via some of its smaller Openreach providers on Wednesday evening.

Reports via Plusnet, AAISP.net and others suggested that the outage affected many of their customers for around half a day.

Initially a major fibre cut near Slough was blamed, but it was later reported that a hardware fault with a 21CN router was the culprit.

"We still have a substantial number of broadband subscribers who were disconnected around 5.30pm this evening and who are still unable to get back online," wrote Plusnet in one of a series of updates about the outage on its website on Wednesday night (30 March).

"Some ambiguity has emerged as to the true cause of the problem, which may not actually be due to a fibre break in Slough as previously reported.

"One thing we are confident about though, is the fact that the problem is limited to a subset of customers provisioned on BT's IPStream Connect or WBC wholesale networks."

Plusnet recently shifted an unnamed number of its subscribers over to those networks, and as a result many of its customers were hit by the downtime.

BT confirmed to Plusnet that it had fixed the problem in the early hours of Thursday morning (31 March). However, it didn't offer any further detail on what had gone wrong.

The Register asked the company to tell us why so many of BT's Openreach providers' punters lost connection to its networks. At time of writing, it hadn't got back to us with a response.

In not entirely unrelated news, the outage occurred on the eve of Ofcom once again calling on BT to make price cuts for ISPs signed up to its Openreach service. ®

Mobile application security vulnerability report

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.