Feeds

BT wholesale kit crash silences thousands of customers

In Slough, no one can hear you scream

Top 5 reasons to deploy VMware with Tegile

A hardware failure downed thousands of punters connected to BT's network via some of its smaller Openreach providers on Wednesday evening.

Reports via Plusnet, AAISP.net and others suggested that the outage affected many of their customers for around half a day.

Initially a major fibre cut near Slough was blamed, but it was later reported that a hardware fault with a 21CN router was the culprit.

"We still have a substantial number of broadband subscribers who were disconnected around 5.30pm this evening and who are still unable to get back online," wrote Plusnet in one of a series of updates about the outage on its website on Wednesday night (30 March).

"Some ambiguity has emerged as to the true cause of the problem, which may not actually be due to a fibre break in Slough as previously reported.

"One thing we are confident about though, is the fact that the problem is limited to a subset of customers provisioned on BT's IPStream Connect or WBC wholesale networks."

Plusnet recently shifted an unnamed number of its subscribers over to those networks, and as a result many of its customers were hit by the downtime.

BT confirmed to Plusnet that it had fixed the problem in the early hours of Thursday morning (31 March). However, it didn't offer any further detail on what had gone wrong.

The Register asked the company to tell us why so many of BT's Openreach providers' punters lost connection to its networks. At time of writing, it hadn't got back to us with a response.

In not entirely unrelated news, the outage occurred on the eve of Ofcom once again calling on BT to make price cuts for ISPs signed up to its Openreach service. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.