Feeds

Network failure closed hospitals to ambulance admissions

UCLH launches investigation after a network glitch

Remote control for virtualized desktops

University College London hospitals trust (UCLH) has launched an investigation after a network glitch led to the closure of A&E to blue light traffic. The problem also led to cancellations of operations.

The trust was last month forced to halt a number of services, including the cancellation of 50 per cent of its operations, due to a faulty network switch. The faulty switch left computers across the trust unable to access various systems such as the trust's patient administration system and its IDX patient records software CareCast.

A spokesman for the trust said that the network-wide incident occurred during the early hours of 22 February. He explained that UCLH was required to implement its business continuity plans, which included paper-based procedures, "in order to maintain business as usual".

"Patient safety was at no stage compromised. In agreement with the London Ambulance Service, blue light patients were diverted to other hospitals for about 10 hours throughout the day. However our emergency department remained open to walk-in attendances," he said.

According to a report for directors published on 9 March 2011, the trust's ICT team together with external IT experts had to systematically disable individual sections of the trust network – including the connection to its primary data centre – in order to isolate the faulty component, which was "extremely complex and took a considerable time".

The problem was resolved within 24 hours, with the faulty equipment replaced by Logica, the supplier which maintains the trust's data network.

A full investigation into the network design and components is being undertaken to verify if there are any design issues to be addressed. An external lead investigator is being appointed from private firm RSM Tenon.

This article was originally published at Guardian Government Computing.

Guardian Government Computing is a business division of Guardian Professional, and covers the latest news and analysis of public sector technology. For updates on public sector IT, join the Government Computing Network here.

Intelligent flash storage arrays

More from The Register

next story
Azure TITSUP caused by INFINITE LOOP
Fat fingered geo-block kept Aussies in the dark
NASA launches new climate model at SC14
75 days of supercomputing later ...
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
You think the CLOUD's insecure? It's BETTER than UK.GOV's DATA CENTRES
We don't even know where some of them ARE – Maude
Cloud unicorns are extinct so DiData cloud mess was YOUR fault
Applications need to be built to handle TITSUP incidents
BOFH: WHERE did this 'fax-enabled' printer UPGRADE come from?
Don't worry about that cable, it's part of the config
Stop the IoT revolution! We need to figure out packet sizes first
Researchers test 802.15.4 and find we know nuh-think! about large scale sensor network ops
DEATH by COMMENTS: WordPress XSS vuln is BIGGEST for YEARS
Trio of XSS turns attackers into admins
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.