Coalition to float prototype for single government web domain
Fate of Directgov in doubt
UK.gov is once again fiddling with the idea that a single government web domain will save cash and improve its shoddy IT strategy record.
The Cabinet Office set out plans for the government's IT strategy this morning, in which it claimed it would reduce costs, offer better support to smaller tech firms and commit to "mandatory open standards" in the public sector.
The wide-ranging proposals, undersigned by Cabinet Office minister Francis Maude, follow a review by the government's digital darling Martha Lane Fox in November 2010.
She claimed last year that billions of pounds could be saved if the Coalition agreed to her advice to shift more services online. At the time Fox said that the team running the Directgov website should be a "citizens' champion with sharp teeth" and added that government portals should be simplified to help cut costs.
Today Maude confirmed that Tom Loosemore, the man behind TheyWorkForYou.com – who previously served as a digital media strategy adviser at Ofcom – had been hired to head up work on a prototype for a single government web domain.
In his foreword about the plans, Maude was quick to offer a big fat disclaimer about the management of IT on a grand scale.
"Government information and communications technology (ICT) has a really bad name," he wrote. "Much of this is unjustified. All big organisations – whether in the public or private sector – have examples of failure in delivering big ICT projects and programmes.
"In the public sector, the failures tend to be very public, while in the private sector, it is easier to keep them in decent obscurity. It is not obvious that the record of government is significantly worse than that of other big organisations."
Maude went on to admit that there had been "significant failures" and said the Coalition was "determined to do things better".
Over the next two years the government plans to bring in changes with details about how it will deliver the proposals being published this summer by the Chief Information Officer (CIO) Delivery Board.
"For too long, government has wasted vast amounts of money on ineffective and duplicate IT systems. We need to ensure that frontline services have the tools to do their job to deliver effective public services," said Maude, who claimed millions of pounds could be saved.
"We will cut out duplication and wastage by sharing more of our assets across government and using common systems.
"We will end the oligopoly of big business supplying government IT by breaking down contracts into smaller, more flexible projects. This will open up the market to SMEs and new providers."
However, the strategy will need to secure the backing of other government departments and HM Treasury, leaving the possibility open for some tweaking of the plans before they are bedded in.
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I feel I should comment...
...but do you know what, 20 years in public sector IT fighting against overmanaged projects that are failures before they start I'm having trouble being arsed.
But it is a slow afternoon...
A couple of suggestions the fragrant Martha missed:
- Managed services always add a layer of cost. The people running them are always going to make a profit doing a job that you could be doing yourself. BIte the bullet pay the wages directly and get control.
- Treat your suppliers as suppliers, they are not and will never be partners. They need to make a buck - from you.
- Shared risk is a myth. No commercial company will risk more than is in their contingency pot.
- Make sure you have bigger and better governance in place than your suppliers. Tell them you will only accept a maximum 20% management overhead on development costs. They are going to shaft you.
- Get back to T&M projects and make sure you can account for every hour billed.
- Stop buying expensive COTS because you are mortally terrified of even the word development. Guess what, most of the 'configuration' is development. And when configuration goes wrong it is much harder to put right.
- Have a closer look at your hosting requirements. Not everything you do is restricted, hardly anything gets above Confidential. Do you need the system that reports a pothole in the road in dual-centred a super hardened PCI compliant bunker?
- Stop drawing paralells with what you do and Social Media. Or even thinking Social Media plays a part in what you do, Paying my road tax should be as dull as ditchwater. I don't want engagement, I want to fill in the form and pay.
Don't worry, it'll probably get cut.
that they would stop taking the p out of the voters