Feeds

Microsoft man riles update-hungry Windows Phone 7 users

Boo-hoos over NoDo

Seven Steps to Software Security

Microsoft VP Joe Belfiore has been forced to apologise after making light of the plight suffered by Windows Phone 7 users who've had to wait several days for the latest OS update.

During a 10-minute interview on Microsoft's inhouse TV network the good Mr Belfiore clearly misjudges the mood of the planet and expresses pleasure at having got the cut-and-paste update, NoDo, out the door, before going on to suggest that the rollout is progressing well. That enraged the commentards, many of whom are still waiting for their update more than 24 hours later, forcing the Microsoft man into a grovelling apology.

"I’m sorry that I came across as insensitive," he explained, after apologising for using such inflammatory language in claiming that "most people have received the February update" and claiming that the latest update was "going well", when not everyone had downloaded, installed and used the latest features.

"I am am early adoptor [sic]" says one of the comments responding to the interview, continuing: "I want the fucking update NOW. Stop talking bull *... no customer is happy... deliver the freaking update".

Which seems a bit harsh when things really are going better than they ever have been for Windows Phone 7 users.

The new update has to be tested by the network operators, and Microsoft did have some problems getting the last update out - in the excruciatingly fawning interview Belfiore almost admits that the first update was a test run, and Microsoft has already said it wasn't for every Windows Phone 7 handset. That update is now rolled into the latest update, which is going out to customers now, but not as fast as some would like.

Not that Windows Phone 7 users don't have real things to complain about: Twitter integration and multitasking aren't expected to arrive until the end of the year, and the Where's My Update website (which is supposed to tell users when they can expect to get the new version) isn't as accurate or universal as it should be, but given the problems with the last update Microsoft can be forgiven for taking things a little slowly this time around.

But that's not what Belfiore is apologising for: his crime was apparently making light of something his customers take way too seriously, though if Microsoft can't judge the mood of its customers perhaps there is something worth worrying about. ®

The smart choice: opportunity from uncertainty

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.