Santander blames Firefox 4 for website fail
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Customers unable to log-in to Santander's personal banking site this morning need to try another browser.
Several Reg readers got in touch with us this morning because they were met by a holding page which said: "We're sorry, but the online logon service for Online Banking is temporarily unavailable."
Customers were offered various phone numbers instead.
A spokesperson from Santander Cards said: "We are aware that some customers using the latest version of the browser Firefox, version 4, may currently be experiencing difficulties accessing their account details online. We are in the process of rectifying this and would advise customers in the meantime to use a previous version of Firefox or Internet Explorer.
"This will not impact customers' online security. Customers who are concerned can contact us by telephoning the number on the back of their card." ®
COMMENTS
Incompatible with your system != broken
I can't run iLife on Windows, but I don't call iLife broken.
Dear Santander online back software support
Yes, I completely understand your problem. Mozilla has put this new version out completely by surprise and did not, at any point in time, publish a GAZILLION BETAS for you to try your dopey online bank on.
Blame?
Doesn't look like they're blaming FF4 to me. From the quote it seems they've acknowledged it's their end and are fixing it.
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