Feeds

Chain Reaction finds and plugs security hole that led to fraud

Bike site gets back on track

Top 5 reasons to deploy VMware with Tegile

Popular UK-based biking site ChainReactionCycles.com has confirmed that a security breach on its systems led to fraud against its customers.

Some of the cyclists who shopped with the site earlier this month noticed fraud against their credit cards days later, normally fraudulent purchases of mobile phone top-ups costing around £30. The common factor behind these fraudulent transactions quickly emerged, largely via discussions on bike enthusiast forums, as recent purchases at the North Ireland-based cycle outfit.

Chain Reaction Cycles (CRC) responded to the reports by calling in outside help and launching an investigation. Security experts have since identified a problem on CRC's systems that is likely to have resulted in the security breach and subsequent fraud.

CRC has plugged the hole and tightened up its systems. In an email to two-wheel enthusiasts, forwarded to El Reg, CRC apologised for the snafu and offered a goodwill gesture of a free £30 voucher to affected customers.

The independent forensic investigation has shown that our infrastructure was the target of a sophisticated attack which resulted in the theft of card details relating to a number of our customers.

Details were being stolen 'real time' and only a small proportion of recent CRC customers were affected. The access point of the theft has been identified and permanently closed off so we are confident that we have fully addressed any weakness in our infrastructure.

Banking regulations in the UK mean that victims should be able to reclaim fraudulently charged purchases, although this may involve a degree of inconvenience and short-term hassle, possibly involving the replacement of compromised cards and a wait until funds are returned. CRC deserves credit for responding quickly to reports of problems, bringing in experts to initiate an investigation, and keeping customers updated about what was happening throughout. Other firms responding to similar instances of fraud have been far less open and professional. ®

Internet Security Threat Report 2014

More from The Register

next story
'Kim Kardashian snaps naked selfies with a BLACKBERRY'. *Twitterati gasps*
More alleged private, nude celeb pics appear online
Hackers pop Brazil newspaper to root home routers
Step One: try default passwords. Step Two: Repeat Step One until success
UK.gov lobs another fistful of change at SME infosec nightmares
Senior Lib Dem in 'trying to be relevant' shocker. It's only taxpayers' money, after all
Spies would need SUPER POWERS to tap undersea cables
Why mess with armoured 10kV cables when land-based, and legal, snoop tools are easier?
TOR users become FBI's No.1 hacking target after legal power grab
Be afeared, me hearties, these scoundrels be spying our signals
Snowden, Dotcom, throw bombs into NZ election campaign
Claim of tapped undersea cable refuted by Kiwi PM as Kim claims extradition plot
Freenode IRC users told to change passwords after securo-breach
Miscreants probably got in, you guys know the drill by now
THREE QUARTERS of Android mobes open to web page spy bug
Metasploit module gobbles KitKat SOP slop
BitTorrent's peer-to-peer chat app Bleep goes live as public alpha
A good day for privacy as invisble.im also reveals its approach to untraceable chats
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.