Feeds

BAA promises to get its Heathrow act together

£50m investment to prevent further snow chaos

Choosing a cloud hosting partner with confidence

Heathrow operator BAA has promised to spend £50m at the airport to prevent a repetition of last December's anarchy, which saw the "wrong amount of snow" stranding thousands of passengers.

The Heathrow Winter Resilience Enquiry report (PDF/2.1MB here) into the fiasco summarises that the effect of the weather "was not fully anticipated" in the days leading up to the collapse of Heathrow.

It adds that BAA lacked "specialised equipment" for getting aircraft off the stands, that there were "failures in communication and coordination within BAA, and between BAA and airlines", and that crisis management teams weren't mobilised early enough.

The report notes that stranded passengers "experienced distress", and some airlines failed to provide obligatory "compensation and assistance ... in the event of cancellation, long delays and being denied boarding".

Among the recommendations made by the enquiry panel is that Heathrow "should adopt an improved resilience target that the airport never closes as a result of circumstances under its control, except for immediate safety or other emergency threats".

Another is that BAA and airlines should "actively work together to implement improved snow plans, improve command and control processes, and establish approaches to passenger welfare that are focused on the needs of the passenger".

Speaking to the BBC, BAA chief exec Colin Matthews said: "If the entire Heathrow community learns from this report, and works more collaboratively to promote passengers' interests, then this is a pivotal moment for the airport and its reputation." ®

Internet Security Threat Report 2014

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
French 'terror law' declares WAR on the INTERNET itself, say digi-rights folks
Liberté, Égalité, Fraternité: Two out of three ain't bad
SCREW YOU, EU: BBC rolls out Right To Remember as Google deletes links
Not even Google can withstand the power of Auntie
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
America's super-secret X-37B plane returns to Earth after nearly TWO YEARS aloft
674 days in space for US Air Force's mystery orbital vehicle
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.