Feeds

BAA promises to get its Heathrow act together

£50m investment to prevent further snow chaos

Internet Security Threat Report 2014

Heathrow operator BAA has promised to spend £50m at the airport to prevent a repetition of last December's anarchy, which saw the "wrong amount of snow" stranding thousands of passengers.

The Heathrow Winter Resilience Enquiry report (PDF/2.1MB here) into the fiasco summarises that the effect of the weather "was not fully anticipated" in the days leading up to the collapse of Heathrow.

It adds that BAA lacked "specialised equipment" for getting aircraft off the stands, that there were "failures in communication and coordination within BAA, and between BAA and airlines", and that crisis management teams weren't mobilised early enough.

The report notes that stranded passengers "experienced distress", and some airlines failed to provide obligatory "compensation and assistance ... in the event of cancellation, long delays and being denied boarding".

Among the recommendations made by the enquiry panel is that Heathrow "should adopt an improved resilience target that the airport never closes as a result of circumstances under its control, except for immediate safety or other emergency threats".

Another is that BAA and airlines should "actively work together to implement improved snow plans, improve command and control processes, and establish approaches to passenger welfare that are focused on the needs of the passenger".

Speaking to the BBC, BAA chief exec Colin Matthews said: "If the entire Heathrow community learns from this report, and works more collaboratively to promote passengers' interests, then this is a pivotal moment for the airport and its reputation." ®

Beginner's guide to SSL certificates

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.