Feeds

BAA promises to get its Heathrow act together

£50m investment to prevent further snow chaos

Top three mobile application threats

Heathrow operator BAA has promised to spend £50m at the airport to prevent a repetition of last December's anarchy, which saw the "wrong amount of snow" stranding thousands of passengers.

The Heathrow Winter Resilience Enquiry report (PDF/2.1MB here) into the fiasco summarises that the effect of the weather "was not fully anticipated" in the days leading up to the collapse of Heathrow.

It adds that BAA lacked "specialised equipment" for getting aircraft off the stands, that there were "failures in communication and coordination within BAA, and between BAA and airlines", and that crisis management teams weren't mobilised early enough.

The report notes that stranded passengers "experienced distress", and some airlines failed to provide obligatory "compensation and assistance ... in the event of cancellation, long delays and being denied boarding".

Among the recommendations made by the enquiry panel is that Heathrow "should adopt an improved resilience target that the airport never closes as a result of circumstances under its control, except for immediate safety or other emergency threats".

Another is that BAA and airlines should "actively work together to implement improved snow plans, improve command and control processes, and establish approaches to passenger welfare that are focused on the needs of the passenger".

Speaking to the BBC, BAA chief exec Colin Matthews said: "If the entire Heathrow community learns from this report, and works more collaboratively to promote passengers' interests, then this is a pivotal moment for the airport and its reputation." ®

3 Big data security analytics techniques

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.