Feeds

USB key to 4,000 vulnerable people's front doors lost

Leicester council rushes to reset staff access codes

The Essential Guide to IT Transformation

Leicester City Council has misplaced a USB stick containing personal details of 4,000 vulnerable and often elderly users of its care service.

The data has disappeared from LeicesterCare, the council's vulnerable residents' support service. Along with personal information, the stick also has key codes for 2,000 people, which are used to open boxes outside users' houses which contain their front door keys...

A spokeswoman for Leicester City Council confirmed it was investigating the loss.

She said: "At this time we have no reason to believe this data has been removed deliberately. However, whilst we have been assured by our supplier that the information on the device is not accessible to anyone who may find it, we are taking every precaution to maintain the security of our LeicesterCare users. So, as a precaution, we are urgently carrying out changes to the keysafe codes of around 2,000 users. We began this programme last week and will have completed all of the code changes by Friday."

She added the council hopes to have changed about 1,000 codes by the end of the day.

A spokesman for the Information Commissioner's Office confirmed it had been told about the gaffe.

Next of kin have been informed but, we were told: "Anyone who is worried or needs more info should call 0116 252 6274, which is the main LeicesterCare number and is open 24/7." ®

The Essential Guide to IT Transformation

More from The Register

next story
Just TWO climate committee MPs contradict IPCC: The two with SCIENCE degrees
'Greenhouse effect is real, but as for the rest of it ...'
Has Europe cut the UK adrift on data protection?
EU reckons we've one foot out the door anyway
'Blow it up': Plods pop round for chat with Commonwealth Games tweeter
You'd better not be talking about the council's housing plans
Arrr: Freetard-bothering Digital Economy Act tied up, thrown in the hold
Ministry of Fun confirms: Yes, we're busy doing nothing
Government's 'Google Review' copyright rules become law
Welcome in a New Era ... of copyright litigation
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
Apple smacked with privacy sueball over Location Services
Class action launched on behalf of 100 million iPhone owners
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.