Feeds

Telstra restores Japan cable link

Staff staying in Tokyo for now

Boost IT visibility and business value

Telstra International has reported that all services have been fully restored to its undersea cable infrastructure in Japan.

Meanwhile Chunghwa Telecom is struggling to restore full services to the damaged cables APCN-2 and Japan-US which serve as links for internet and voice services between Taiwan with the US. The Taiwanese carrier said that bandwidth of its services had been reduced by around 30 per cent.

Telstra International confirmed that there was some minimal infrastructure and service disruption to the network following the earthquake and tsunami but the network remained operational in and out of Japan.

Impact was experienced following the failure of the northern Pacific route cables out of Japan (JUS and APCN 2). "Through our network contingency plans, the team was able to fully recover all services using the Tata Global Network (TGN), China-US (CHUS) and Asia America Gateway (AAG) cables systems for connection over the pacific. Customers have experienced fully restored services with bandwidth ranges from 2M to 10G."

All services were fully restored as of Tuesday, March 15. Following the disaster Telstra's IP services were immediately switched over to unaffected cable capacity.

The Reach North Asia Loop (RNAL) and AJC (Australia-Japan), cable systems weren’t affected by the earthquake.

AJC CEO Robin Russell confirmed to The Register that "the AJC network has not been interrupted by the earthquake and tsunamis in Japan. We continue to provide full service to our customers and are doing what we can to help deal with the communications issues that have arisen through outages on other submarine networks."

Telstra International PoPs and cable landing stations, maintain services on back-up power sources, and the carrier said it was confident that it can manage any power outages over the coming days and weeks.

Telstra said all staff and employees based in Japan have been accounted for by at this point it will not be evacuating employees from the Tokyo office.

"Their safety is of the utmost importance to us, however our employees are Japanese local residents and they choose to be with their family and friends at this time. We are working closely with the local management team to monitor the situation and we will continue to support our employees throughout this extremely difficult time," the carrier said.

Telstra has seen voice volumes surge more than 17 times over the previous 24 hours, placing strain on the network. As a result of this demand, Telstra has announced free telephone calls and text messages for customers wishing to check on family and friends affected by the disaster until Friday 25 March. ®

The essential guide to IT transformation

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?