Feeds

Customers clobber Clearwire as execs jump ship

CEO cites personal reasons, others seek new opps

Next gen security for virtualised datacentres

American “4G*” wireless carrier Clearwire has been hit with a customer class action over speeds that don’t meet its marketing, and over the weekend, found three new empty offices in the “C-suite” with the departure of its CEO Bill Morrow. Chief commercial officer Mike Sievert, and CIO Kevin Hart, also announced their resignations.

Chairman John Stanton was named as interim CEO, and among other things will have to swing the damage control machinery into action in the face of the customer lawsuit.

On Thursday (US time), DSL Reports said the customer complaint is over sudden throttling of broadband speeds down as far as 256 Kbps without explaining what usage triggers the slow-down.

In a new wrinkle on the customers-sue-supplier scenario, part of the complaint is that by selling new accounts in the hope of paying for new network infrastructure, Clearwire allegedly ran an operation akin to a Ponzi scheme.

America isn’t the only country in which customers have found the mobile broadband experience was less than they expected. Australian customers of Vodafone have also called in the silks over poor performance.

*Whether any service today warrants the label “4G” depends on whether marketing labels carry more weight than international standards. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
Google has spaffed more cash on lobbying this year than Big Cable
Don't worry, it'll be cheaper when they use drones
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?