Feeds

Customers clobber Clearwire as execs jump ship

CEO cites personal reasons, others seek new opps

Business security measures using SSL

American “4G*” wireless carrier Clearwire has been hit with a customer class action over speeds that don’t meet its marketing, and over the weekend, found three new empty offices in the “C-suite” with the departure of its CEO Bill Morrow. Chief commercial officer Mike Sievert, and CIO Kevin Hart, also announced their resignations.

Chairman John Stanton was named as interim CEO, and among other things will have to swing the damage control machinery into action in the face of the customer lawsuit.

On Thursday (US time), DSL Reports said the customer complaint is over sudden throttling of broadband speeds down as far as 256 Kbps without explaining what usage triggers the slow-down.

In a new wrinkle on the customers-sue-supplier scenario, part of the complaint is that by selling new accounts in the hope of paying for new network infrastructure, Clearwire allegedly ran an operation akin to a Ponzi scheme.

America isn’t the only country in which customers have found the mobile broadband experience was less than they expected. Australian customers of Vodafone have also called in the silks over poor performance.

*Whether any service today warrants the label “4G” depends on whether marketing labels carry more weight than international standards. ®

Business security measures using SSL

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.