Feeds

Microsoft pushes back cut 'n' paste update

On its way, later this month

Securing Web Applications Made Simple and Scalable

Microsoft is promising to get cut and paste into Windows Phones later this month, a delay brought on by the problems experienced by Samsung users with the last update.

The news comes in what is supposed to be an open and honest blog posting from Eric Hautala – Microsoft's general manager of customer experience engineering. The posting explains the development process, and passes the buck on operator delays to the operator while admitting that the latest delay is down to the problems Microsoft had pushing out the last update.

That update was a tweak to the update process itself, but forced some Samsung Omnia 7 users to roll back after failed upgrades, with a handful complaining of bricked handsets. A second attempt went better, but still caused problems for some, and that has triggered a delay to the latest update, which was expected any day now.

The blog reveals that Microsoft is still dependent on operators to certify software updates, and while Redmond is committed to delivering every update to every customer that process can be interrupted by operators' lackadaisical attitude to certification. Microsoft is keen to emphasise that Apple has to jump through the same hoops: "This carrier testing is a common industry practice that all of our competitors must also undergo. No exceptions" ... which is nearly true.

Handsets do have to be approved by operators, but in the GSM world customers can switch operators with a change of SIM, so operators often don't know what handsets their customers are using*, let alone if they're using the latest software. Changes to the radio stack will warrant additional testing, and operators won't want to sell anything untested in their own stores, but adding cut and paste doesn't warrant approval by 60 different network operators.

But when Windows Phone 7 was launched Microsoft made much play of the fact that it was aimed at the end user, that operators were merely a channel to the user, and that all updates would go out to all customers. The latter remains true, and is reiterated in the blog, but Microsoft is trying to play nice(r) with operators these days and so seems to be softening up users for phased updates.

Which probably doesn't matter – what customers (or El Reg readers at least) really hate is not knowing what's going on: seeing mates getting updates when they've not had them. The blog might be excruciatingly chummy, but it is a step towards opening the update process which will be welcomed by those with a Windows Phone 7 – though not quite as much as the update would have been.

Bootnote

* Operators do know, at some level, the make and model of every phone on their network, from the International Mobile Equipment Identity (IMEI) number, which is communicated during connection. But it is surprising how rarely that information gets out of the radio side of the business.

Application security programs and practises

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
For Lenovo US, 8-inch Windows tablets are DEAD – long live 8-inch Windows tablets
Reports it's killing off smaller slabs are greatly exaggerated
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
Seventh-gen SPARC silicon will accelerate Oracle databases
Uncle Larry's mutually-optimised stack to become clearer in August
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.