Feeds

Apple cures iPad buyer's remorse

This pill will work for 14 days. Maybe 30

High performance access to file storage

If you recently bought an iPad and you're feeling buyer's remorse after yesterday's introduction of the iPad 2, there's hope – and we've discovered that the amount of that hope varies depending upon where you live.

As The Reg reported on Wednesday, Apple has dropped the prices of the original iPad line by $100 in the US and ₤100 in the UK – and, presumably, comparable amounts in other markets as well. Luckily for recent buyers, Apple's Sales and Refund Policy has comforting news:

Should Apple reduce its price on any shipped product within 14 calendar days of shipment, you may contact Apple Store Customer Service at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change.

Sounds reasonable – but when we called our local Apple retail store here in Vulture Annex's San Francisco home, we were told that their policy was more generous than that: in the Cool Grey City of Love, you have a full 30 days to claim your refund.

To see if our local luck extended elsewhere, we called a few other Apple retail stores: Chicago's North Michigan Avenue, New York's Fifth Avenue, and the Palo Alto store – an outlet close to Apple's Cupertino Campus. All told us that 14 days was the deadline.

However, a rep at another close-to-Cupertino Apple retail store, in San José's Oakridge Mall, told us that "The official time is 14 days, but we're giving people longer than that: 30 days." A rep at Dallas' Knox Street store echoed that, saying that "Two weeks is the rule, but if you bring in your receipt in 30 days you'll be just fine." It appears that there's some slack built into the system

In addition, if you don't simply want that refund, but instead are fixated on getting your paws on a spanking new iPad 2, you're also in luck: Apple has a rather straightforward return policy:

For eligible Mac, iPad, iPod, and third-party products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. ... All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product.

And when we asked our sampling of stores about the rigidity of the 14-day cutoff for the refund, we received answers similar to that which we received about the refund: 14 days in Chicago, New York, and Palo Alto; 30 days in San Francisco, San José, and Dallas. The Dallas rep even said that the packaging and documentation would be nice, but not necessary.

If you're looking for a refund or a return, it appears that it's wise to shop around. ®

High performance access to file storage

More from The Register

next story
Video games make you NASTY AND VIOLENT
Especially if you are bad at them and keep losing
Report: Apple seeking to raise iPhone 6 price by a HUNDRED BUCKS
'Well, that 5c experiment didn't go so well – let's try the other direction'
Nvidia gamers hit trifecta with driver, optimizer, and mobile upgrades
Li'l Shield moves up to Android 4.4.2 KitKat, GameStream comes to notebooks
Gimme a high S5: Samsung Galaxy S5 puts substance over style
Biometrics and kid-friendly mode in back-to-basics blockbuster
Dell Wyse Cloud Connect: Pocket Android desktop
Ultrathin client with a lot of baggage. The upside? It's a rogue sysadmin's delight
AMD unveils Godzilla's graphics card – 'the world's fastest, period'
The Radeon R9 295X2: Water-cooled, 5,632 stream processors, 11.5TFLOPS
Sony battery recall as VAIO goes out with a bang, not a whimper
The perils of having Panasonic as a partner
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
NORKS' own smartmobe pegged as Chinese landfill Android
Fake kit in the hermit kingdom? That's just Kim Jong-un-believable!
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.