Feeds

Midnight theft left Vodafone users bereft

Switch-lifters fingered for phone co fubar

  • alert
  • submit to reddit

Next gen security for virtualised datacentres

Vodafone's Monday morning outage was caused by thieves who broke into the operator's Basingstoke exchange and lifted a load of switches.

The break-in happened around 00.30 this morning, and the police were quickly notified. Vodafone noticed its own network collapsing and assembled its "War Room" which is supposed to deal with network outages.

The problems have now been fixed, but customers will be asking why such critical kit was vulnerable, and why it took almost 12 hours to get a formal statement from the company.

The company's Twitter feed was uncharacteristically silent on the matter, while its website showed no information and the phone lines were overloaded. That left customers wondering if the problem was with their own handset or the local base station, but unlikely to imagine the problem covered most of South East England.

Vodafone tells us that only 100,000 customers were affected, rather than the millions that were rumoured to be having problems this morning. Those 100,000 are obviously a very vocal bunch, though, as the internet is awash with disgruntled customers complaining about their wasted morning.

Quite why that morning was wasted we still don't know. Vodafone is only saying that it was a break-in, and have confirmed that switching equipment was stolen (putting paid to rumours of midnight protests, which were already undermined by the lack of statement from any protesters).

It seems that considerable force was used to gain access to the site, but we'll have to wait for the police statement before we know more. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?