Feeds

Midnight theft left Vodafone users bereft

Switch-lifters fingered for phone co fubar

  • alert
  • submit to reddit

Intelligent flash storage arrays

Vodafone's Monday morning outage was caused by thieves who broke into the operator's Basingstoke exchange and lifted a load of switches.

The break-in happened around 00.30 this morning, and the police were quickly notified. Vodafone noticed its own network collapsing and assembled its "War Room" which is supposed to deal with network outages.

The problems have now been fixed, but customers will be asking why such critical kit was vulnerable, and why it took almost 12 hours to get a formal statement from the company.

The company's Twitter feed was uncharacteristically silent on the matter, while its website showed no information and the phone lines were overloaded. That left customers wondering if the problem was with their own handset or the local base station, but unlikely to imagine the problem covered most of South East England.

Vodafone tells us that only 100,000 customers were affected, rather than the millions that were rumoured to be having problems this morning. Those 100,000 are obviously a very vocal bunch, though, as the internet is awash with disgruntled customers complaining about their wasted morning.

Quite why that morning was wasted we still don't know. Vodafone is only saying that it was a break-in, and have confirmed that switching equipment was stolen (putting paid to rumours of midnight protests, which were already undermined by the lack of statement from any protesters).

It seems that considerable force was used to gain access to the site, but we'll have to wait for the police statement before we know more. ®

Security for virtualized datacentres

More from The Register

next story
Crouching tiger, FAST ASLEEP dragon: Smugglers can't shift iPhone 6s
China's grey market reports 'sluggish' sales of Apple mobe
Sea-Me-We 5 construction starts
New sub cable to go live 2016
EE coughs to BROKEN data usage metrics BLUNDER that short-changes customers
Carrier apologises for 'inflated' measurements cockup
Comcast: Help, help, FCC. Netflix and pals are EXTORTIONISTS
The others guys are being mean so therefore ... monopoly all good, yeah?
Surprise: if you work from home you need the Internet
Buffer-rage sends Aussies out to experience road rage
EE buys 58 Phones 4u stores for £2.5m after picking over carcass
Operator says it will safeguard 359 jobs, plans lick of paint
MOST iPhone strokers SPURN iOS 8: iOS 7 'un-updatening' in 5...4...
Guess they don't like our battery-draining update?
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.